Game crashes after June 23 patch – “DBF Asset has 0 records!

Bug Report
,
1

Hello,

Since July 1st, Hearthstone has stopped working properly on my PC. The game launches, freezes for a few seconds, and then closes by itself.

This issue started a few days after the June 23rd patch, so I believe it might be related to something introduced in that update.

The logs show the following errors:

  • DBF Asset has 0 records!
  • GLOBAL DBF Asset has 0 records!
  • Failed to load config file
  • UberText LoadCachedData() failed: The output char buffer is too small...
  • LocalOptions.LoadAllLines() - Failed to load line 1

I’ve already tried everything to fix it:

  • Reinstalled the game (5+ times)
  • Scan and repair via Battle.net
  • Cleared cache, data, AppData, ProgramData
  • Changed language and region
  • Updated all drivers, ran as administrator
  • Tested on a new Windows user profile

I contacted Blizzard Support and after several messages, they confirmed this is likely a bug in the game, and recommended that I post here in the forums so that developers can take a look at it.

My system:

  • Windows 10 64-bit
  • Intel i3-1005G1
  • Intel UHD Graphics
  • 4 GB RAM

I’m happy to provide full log files or DxDiag if needed. I would really appreciate it if the dev team could investigate this.

Thank you in advance.

1 Like