Cycledance - playful sprites

I have this problem too.

For the past 2 weeks i get sprites 90% of the time. I waited for the 2 server maintenance events to clear up but it wasn’t resolved.

It’s on mac/europe.

It doesn’t happen when i set region to americas. It also doesn’t happen when i use the same account in a virtual pc environment.

Hey, cycledance! Since you’re on a Mac, could you include a pathping test and allow it to run through about 15-30 hops? We’ve seen some reports come through on our support site and most of these appear to be a connection related issue. Majority of reports are from Europe, but we’ve seen a few through the Americas as well.

With the VM, it sounds like it’s probably routing through a different connection at this point. Does a VPN or alternative connection work as well?

I haven’t been able to do it with terminal cause it says: traceroute: unknown host 185.60.112.157

So i have done the traceroute AND ping in the mac application network utility:

(Further below i have included a hearthstone log which i believe tells the REAL story what’s going on here.)

*--- 185.60.112.158 ping statistics ---*

*10 packets transmitted, 10 packets received, 0.0% packet loss*

*round-trip min/avg/max/stddev = 38.055/42.314/51.583/4.502 ms*

*Traceroute has started…*

*traceroute to 185.60.112.158 (185.60.112.158), 64 hops max, 72 byte packets*

*1 * * **

*2 EDITED (EDITED) 9.405 ms 9.560 ms 11.389 ms*

*3 at-vie05d-rc1-ae-23-2155EDITED (84.116.218.73) 123.115 ms 43.699 ms 44.909 ms*

*4 at-vie05d-rc2-ae-41-0EDITED (84.116.130.77) 48.445 ms 54.772 ms 44.626 ms*

*5 * * **

*6 uk-lon03a-ri2-ae-5-0EDITED (84.116.135.42) 60.943 ms 172.916 ms 63.787 ms*

*7 213.46.175.254 (213.46.175.254) 42.275 ms 42.049 ms 51.124 ms*

*8 ae1-br01-eqld5.asEDITED (137.221.79.33) 50.563 ms 40.154 ms 40.584 ms*

*9 et-0-0-2-br02-EDITED (137.221.65.91) 53.283 ms 45.110 ms 54.570 ms*

*10 137.221.78.87 (137.221.78.87) 53.240 ms 39.138 ms 39.459 ms*

*11 137.221.66.45 (137.221.66.45) 41.673 ms 47.433 ms 39.809 ms*

*12 185.60.112.158 (185.60.112.158) 39.908 ms 39.133 ms 41.738 ms*

*This is the log:*

*2020-07-06 20:36:56.526: Logging Unity output to: Logs/hearthstone_2020_07_06_20_36_56.log*

*2020-07-06 20:36:56.540: Command Line: -launch -uid hs_beta*

*2020-07-06 20:36:56.612: [Downloader] Try to delete the old asset bundles*

*2020-07-06 20:36:57.024: System Info:*

*2020-07-06 20:36:57.024: SystemInfo - Device Name: iMac*

*2020-07-06 20:36:57.025: SystemInfo - Device Model: iMac14,2*

*2020-07-06 20:36:57.025: SystemInfo - OS: Mac OS X 10.15.5*

*2020-07-06 20:36:57.025: SystemInfo - CPU Type: Intel® Core™ i5-4670 CPU @ 3.40GHz*

*2020-07-06 20:36:57.026: SystemInfo - CPU Cores: 4*

*2020-07-06 20:36:57.026: SystemInfo - System Memory: 32768*

*2020-07-06 20:36:57.027: SystemInfo - Screen Resolution: 2560x1440*

*2020-07-06 20:36:57.028: SystemInfo - Screen DPI: 109*

*2020-07-06 20:36:57.028: SystemInfo - GPU ID: 0*

*2020-07-06 20:36:57.028: SystemInfo - GPU Name: NVIDIA GeForce GTX 780M*

*2020-07-06 20:36:57.029: SystemInfo - GPU Vendor: Apple*

*2020-07-06 20:36:57.029: SystemInfo - GPU Memory: 4096*

*2020-07-06 20:36:57.029: SystemInfo - GPU Shader Level: 50*

*2020-07-06 20:36:57.030: SystemInfo - GPU NPOT Support: Full*

*2020-07-06 20:36:57.030: SystemInfo - Graphics API (version): Metal*

*2020-07-06 20:36:57.030: SystemInfo - Graphics API (type): Metal*

*2020-07-06 20:36:57.031: SystemInfo - Graphics Supported Render Target Count: 8*

*2020-07-06 20:36:57.031: SystemInfo - Graphics Supports 3D Textures: True*

*2020-07-06 20:36:57.031: SystemInfo - Graphics Supports Compute Shaders: True*

*2020-07-06 20:36:57.032: SystemInfo - Graphics Supports Image Effects: True*

*2020-07-06 20:36:57.032: SystemInfo - Graphics Supports Render To Cubemap: True*

*2020-07-06 20:36:57.032: SystemInfo - Graphics Supports Shadows: True*

*2020-07-06 20:36:57.033: SystemInfo - Graphics Supports Sparse Textures: False*

*2020-07-06 20:36:57.033: SystemInfo - Graphics RenderTextureFormat.ARGBHalf: True*

*2020-07-06 20:36:57.034: SystemInfo - Graphics Metal Support: True*

*2020-07-06 20:36:57.186: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/initial_base_global-29.unity3d, 42450349*

*2020-07-06 20:36:57.219: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/initial_base_global-16.unity3d, 56071689*

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*2020-07-06 20:36:57.435: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundotherminion_base_enus-0.unity3d, 90262342*

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*2020-07-06 20:36:58.089: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundspell_base_global-0.unity3d, 87196522*

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*2020-07-06 20:36:58.244: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/initial_brma_global-0.unity3d, 51161*

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*2020-07-06 20:36:58.247: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/initial_drga_global-0.unity3d, 258752*

*2020-07-06 20:36:58.255: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundmission_drga_enus-0.unity3d, 30049962*

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*2020-07-06 20:36:58.352: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundotherminion_base_enus-1.unity3d, 37876635*

*2020-07-06 20:36:58.360: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/portpremium_base_global-0.unity3d, 70442604*

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*2020-07-06 20:36:58.397: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundlegend_base_global-0.unity3d, 67453051*

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*2020-07-06 20:36:58.440: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/musicexpansion_base_global-0.unity3d, 86503080*

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*2020-07-06 20:36:58.455: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/soundotherminion_loota_enus-0.unity3d, 27682*

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*2020-07-06 20:36:58.464: [Downloader] Load AssetBundle - /Applications/Hearthstone/Data/OSX/initial_trla_global-0.unity3d, 80342*

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*2020-07-06 20:36:59.294: GAME_SAVE_SUBKEY DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.*

*2020-07-06 20:36:59.295: GLOBAL DBF Asset has 0 records! Something went wrong generating it. Try checking the generated XMLs in the DBF folder.*

*2020-07-06 20:36:59.536: *** BattleNet version: Product = 17.4.0.0, Data = 17401*

*2020-07-06 20:37:00.616: show postition = (0.0, 0.0, 0.0) (5.0, 5.0, 5.0)*

*2020-07-06 20:37:01.831: [BattleNet] [Main] Enqueuing BattleNetError Bnet Bnet_OnDisconnected code=3005 ERROR_RPC_PEER_DISCONNECTED packetId= system= context= (Void Log(bgs.LogLevel, System.String, System.String) at :0)*

*2020-07-06 20:37:01.838: [BattleNet] [Channel] ChannelRequestError: 3025 ERROR_RPC_METHOD_DISABLED SubscribeMembership (Void LogError(System.String, System.String) at :0)*

*2020-07-06 20:37:01.839: [BattleNet] [Main] Enqueuing BattleNetError Bnet Bnet_OnDisconnected code=3025 ERROR_RPC_METHOD_DISABLED packetId=0 system=0 context=0 (Void Log(bgs.LogLevel, System.String, System.String) at :0)*

*2020-07-06 20:37:01.839: [BattleNet] [Main] Client disconnected from Aurora (Void LogWarning(System.String, System.String) at :0)*

*2020-07-06 20:37:01.841: [BattleNet] [Network] Network.OnFatalBnetError() - error=[event=Bnet_OnDisconnected error=3025 ERROR_RPC_METHOD_DISABLED] (Void LogError(System.String, System.String) at :0)*

*2020-07-06 20:37:01.842: Unhandled Bnet Error: [event=Bnet_OnDisconnected error=3025 ERROR_RPC_METHOD_DISABLED]*

*2020-07-06 20:37:01.843: Setting delayed error for Error Message: Oops! Playful sprites have disrupted Hearthstone as it was linking up to the Blizzard service. Please wait a few minutes for them to disperse and try re-launching the game. and prevent reset for 0 seconds*

*2020-07-06 20:37:01.843: Error.AddFatal() - message=Oops! Playful sprites have disrupted Hearthstone as it was linking up to the Blizzard service. Please wait a few minutes for them to disperse and try re-launching the game.*

*2020-07-06 20:37:01.847: [BattleNet] [Network] Network.OnFatalBnetError() - error=[event=Bnet_OnDisconnected error=3005 ERROR_RPC_PEER_DISCONNECTED] (Void LogError(System.String, System.String) at :0)*

*2020-07-06 20:37:01.847: Setting delayed error for Error Message: GLOBAL_ERROR_NETWORK_DISCONNECT and prevent reset for 3.681816 seconds*

*2020-07-06 20:37:01.847: Error.AddFatal() - message=You were disconnected from the Blizzard services. Please relaunch Hearthstone to reconnect.*

*2020-07-06 20:37:01.861: [BattleNet] [SslSocket] TcpConnection.Disconnect() - SocketException: The socket is not connected*

*at bgs.TcpConnection.Disconnect () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.SslSocket.Close () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.SslClientConnection.Disconnect () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.SslClientConnection.HandleConnectionEvent (bgs.ConnectionEvent `1[T] connectionEvent) [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0 at bgs.QueueSslClientConnection.<Update>b__8_0 (bgs.ConnectionEvent` 1[T] connectionEvent) [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at System.Collections.Generic.List `1[T].ForEach (System.Action` 1[T] action) [0x00000] in <7ba07f088431485bb722f3b3373e87ee>:0*

*at bgs.QueueSslClientConnection.Update () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.RPCConnection.Update () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.BattleNetCSharp.ProcessAurora () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at bgs.BattleNet.ProcessAurora () [0x00000] in <2d3bb831d9484630bd576f8468258b0d>:0*

*at Network.ProcessAurora () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at Network.ProcessNetwork () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at LoginManager.Update () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at Hearthstone.Core.Services.ServiceLocator+ServiceInfo.Update () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at Hearthstone.Core.Services.ServiceLocator.UpdateServices () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at Hearthstone.Core.Processor.ProcessUpdateDelegates () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*at Hearthstone.Core.Processor.Update () [0x00000] in <460f3b3d08c648e1a0b6438a82a74194>:0*

*------------------------------- (Void LogWarning(System.String, System.String) at :0)*

*2020-07-06 20:37:01.888: [BattleNet] [Main] Unexpected state changes WaitForInitRPC -> Disconnected (Void LogWarning(System.String, System.String) at :0)*

I don’t know how i’d test that. I don’t have access to a vpn or an alternate internet connection.

Cycledance,

VPNs are programs you can download online. There are several free versions you can test on to see if it works. If your mobile phone offers mobile tethering, you can also try disconnecting from your wifi and connecting to your phone’s mobile hotspot instead. Do either of those allow you to connect? (This is a diagnostic test to help us narrow things down - not intended as a permanent solution.)

ok, i have some results. thx for not forgetting and i hope you saw my longer reply in this thread too which should tell exactly what happens when it happens.

(works: no sprites, doesn’t work: sprites)

austrian vpn (homeland) doesn’t work
australia vpn (very long loading) works
france vpn doesn’t work
australia vpn (very long loading) works
australia vpn (very long loading) works
germany vpn doesn’t work

I think the long loading gives it more time to do something important. (i have a very fast ssd (700mb read and write) and internet (150/15mbit) btw and restarted my router. i also don’t have problems with other apps/games.

germany vpn ping result:

— 185.60.112.158 ping statistics —
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 40.796/45.778/106.235/14.471 ms

germany vpn tracerout result:

traceroute to 185.60.112.158 (185.60.112.158), 64 hops max, 72 byte packets
1 10.1.0.1 (10.1.0.1) 36.233 ms 36.661 ms 34.211 ms
2 * * *
3 37.120.217.161 (37.120.217.161) 35.051 ms 35.138 ms 34.950 ms
4 37.120.220.136 (37.120.220.136) 35.164 ms 35.641 ms 35.673 ms
5 37.120.220.130 (37.120.220.130) 36.121 ms 34.777 ms 35.182 ms
6 37.120.128.253 (37.120.128.253) 34.785 ms 34.735 ms 45.248 ms
7 pr01.eqfr5.blizzardonliEDITED (80.81.195.26) 36.097 ms 36.910 ms 36.515 ms
8 ae1-br01-eqfr5.as579EDITED (137.221.80.33) 41.803 ms 41.931 ms 42.425 ms
9 et-0-0-2-br01-eqam1.as5797EDITED (137.221.65.29) 53.464 ms 43.118 ms 51.112 ms
10 137.221.78.79 (137.221.78.79) 42.258 ms 41.560 ms 41.093 ms
11 137.221.66.45 (137.221.66.45) 42.469 ms 42.183 ms 41.429 ms
12 185.60.112.158 (185.60.112.158) 74.788 ms 41.264 ms 41.225 ms

Hey again cycledance,

Moved you to your own thread since our troubleshooting was taking over the other thread. It’s actually quite odd that a VPN with a longer load time fixes this for you. I don’t know what we can take from that information on its own, but I wonder if something is forcing a timeout.

There wasn’t anything clear in your pathping - but do you run any mods (Innkeeper, Hearthstone Deck Tracker, or the like?) If so, can you uninstall those and reinstall hearthstone to see if it works?

If it doesn’t work, can you try re running your pathping while connecting to one of the VPNs that does work? If the pathping resolves to the correct host over the VPN, that tells me it’s probably a DNS thing.

The traceroute and pings with an australian vpn (that takes around 5 seconds to connect, but doesn’t give sprites, looks like this:

traceroute to 185.60.112.158 (185.60.112.158), 64 hops max, 72 byte packets
1 10.1.0.1 (10.1.0.1) 294.689 ms 292.257 ms 292.031 ms
2 * * *
3 103.107.197.1 (103.107.197.1) 293.708 ms 294.755 ms 292.969 ms
4 pe1.bdr1.per2.gslnetworkEDITED (103.137.13.179) 292.268 ms 293.788 ms 292.183 ms
5 te1.bdr1.per2.gslnetworkEDITED (103.137.13.178) 292.393 ms 292.304 ms 298.411 ms
6 singapore.gslnetworEDITED (103.137.13.144) 340.926 ms 338.087 ms 355.724 ms
7 v128.core1.siEDITED (74.82.46.185) 491.607 ms 491.499 ms 492.227 ms
8 100ge11-1.core1.mrsEDITED (184.105.65.14) 558.759 ms 541.927 ms 542.106 ms
9 100ge4-2.core1.parEDITED (184.105.222.21) 542.212 ms 542.003 ms 542.641 ms
10 seabone-net-as6762.10gigabitethernet8-19.core1.par2EDITED (216.66.83.126) 549.628 ms 541.782 ms 542.654 ms
11 ae11.milano58.mil.seEDITED (195.22.208.79) 560.397 ms 560.011 ms 557.401 ms
12 blizzard.milano58.mil.seabonEDITED (195.22.192.29) 562.317 ms 557.806 ms 590.378 ms
13 ae1-br01-eqml2.asEDITED (137.221.82.33) 560.152 ms 560.294 ms 562.508 ms
14 xe-0-0-1-1-br01-eqpa4.as5797EDITED (137.221.65.60) 581.586 ms 561.097 ms 559.545 ms
15 * * *
16 * * *
17 137.221.78.85 (137.221.78.85) 609.754 ms 558.595 ms 558.434 ms
18 185.60.112.158 (185.60.112.158) 564.223 ms 559.954 ms 562.158 ms

— 185.60.112.158 ping statistics —
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 559.794/560.844/562.559/0.766 ms

I use hstracker. A couple days ago i have tested wether hstracker makes a difference because a different user here fixed his sprites like that (EU hearthstone technical support forum). In particular if it has something to do with hearthstone preferences (where hstracker writes a log that helps it).

Here is how it went:

(the hearthstone folder is the one in preferences, worked=no sprites, didn’t work=sprites)

  1. deleted hearthstone folder
  2. worked (surprising)
  3. worked
  4. worked
  5. opened hstracker
  6. worked
  7. worked
  8. didn’t work
  9. deleted heartstone folder
  10. closed hstracker
  11. worked
  12. didn’t work
  13. deleted heartstone folder
  14. worked
  15. worked
  16. worked
  17. didn’t work
  18. deleted hearthstone folder
  19. worked
  20. worked
  21. worked, opened shop
  22. didn’t work
  23. didn’t work
  24. deleted ubertext (a folder inside the hearthstone folder)
  25. worked
  26. didn´t work
  27. deleted ubertext
  28. worked
  29. didn’t work
  30. deleted ubertext
  31. didn´t work

It worked a surprising number of times. (usually i go through 6-7 sprites before it let’s me connect).
Deleting blizzard stuff in the application support folder didn’t make a difference btw.

Can you please comment on the errors in the hearthstone log i provided in the 3rd reply of this topic.

Cycledance,

All the error report is saying that is of value is that you disconnected, which is why we were looking at things this way. It doesn’t offer great insight into why it happens unfortunately, which is why we were trying these other tests. Unfortunately because whether things worked or not was inconsistent, we’d need you to test the thing I mentioned earlier about completely uninstalling hstracker and see if it improves things. If we continue with the idea that it may be program related, uninstalling any third party antivirus programs or firewalls would be the logical next step. Firewalls can block SSL traffic and cause a failure to connect, and a VPN can sometimes work around that by bypassing the firewall of your security program.

I have no antivirus or firewalls enabled or installed. (I am very aware of all settings and manually check them. File vault isn’t enabled either btw.)

I don’t think it’s necessary to uninstall hs tracker because it wouldn’t be running. But i still did. The app and all supporting files absolutely everywhere, did a restart but sprites still come up.

I have also made a separate user where i installed battle.net and hearthstone and sprites are there.

I am not 100% sure but i think the sprite problem started on june 18th with patch 17.4.1.51510 (It is a small patch, adding in [Battlegrounds] balance changes and a card change for [Twin Slice])

I’d like to stress again that i have no other internet problems. The ethernet connection is rock solid and fast. I don’t disconnect when hearthstone is running either. (Except when idling for a long time, in which case i can NOT reconnect in-client anymore (which is a first and very likely part of the same problem)).

There have been no changes (i am aware of) with my system. The last system software was on june 1st (10.15.5). Sprites appeared later.

Cycledance,

If that’s the case, we may need you to put in a ticket to proceed much further. We’ve exhausted most of our normal options for this. You’d want to reproduce the problem, save a copy of your system profiler for support, then contact them by putting in a ticket here. The info we need from here would be better collected over a ticket because it can include personal information we want to avoid posting on the forums.