I just bought an adventure ( Tombs of Terror ) and the UI is not responding to me pressing the “Unlock” button for the first chapter of said adventure.
I’ve tried restarting the Hearthstone desktop app. The problem even persists on mobile…I haven’t had this problem with any other adventures.
Check this support article: Can’t Buy or Play the Tombs of Terror Adventure
From Neoici on my support ticket:
Neoici
Greeting’s Captain,
GM Neoici here to help!
Thanks for reaching out. I understand that you are facing some issues with the Tombs of Terror adventure with it asking for you to unlock it again even after purchase. Let me look into this.
So, I’ve gone into your account and I’ve had a look at this one and it looks like the order for this one didn’t process correctly, I have now marked your account for the Tombs of Terror again and it should now be available for play, please attempt to play it again, if you do continue to have issues please do reach back out.
All the best,
GM Neoici (⌒▽⌒)☆
Blizzard Entertainment
Thanks Neoici! Stellar supporting!