Can't play ranked or normal mode

[Joachim-22234]

This is part of the Known Issues.

@Tyrskorn-2108

• [Hearthstone] Players are getting stuck in the ladder ready system - our teams are actively investigating reported cases.
• • [Update - October 7] We have identified the cause of the issue and affected accounts, and we’re currently working on a heal-up.
• • • [ Update] We’ve started the process of internal testing - please allow us some time to complete this part. We’ll keep you updated.