Can't claim hero skin

This is my first time completing the reward track so it was my first skin that i wanted to get and i can’t even claim it.
disappointed
Nothing happens the game just forgets that u claimed anything.
Weird.
Also why is it if you swith your network or you go out of your wifi range the game just shuts down.
It doesn’t have the capacity to hold for a few seconds to wait for new network or a network switch.
Fix it asap
I know there will be a new class and stuff added so fix it before that

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This is being dealt with …