I have started playing Mercenaries weeks ago, and I just recently realized that even I met the campfire’s visitors criteria for completing their missions, I’m not getting their rewards.
Also figured out, that a couple of equipment were not working, the Tyrande Elune’s Charm stopped working when I upgraded it to lvl 2, and Samuro Sash of Illusion never summons the extra Merc copy even when there’s enough room for it.
Im playing Heartstone in its mobile version 30.0.2031.20. I don’t know if there’s more information I should provide you, but I’ll be looking forward to your reply.
Thanks
The support for the Mercenaries mode was canceled and there are no further updates planned. There are quite a number of bugs in this mode but they are unlikely to be fixed.
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Visitor and named mercenaries must be in the group to complete these tasks.
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The merc visitor who offers the mission must also be included in the mission.
Are you sure you have those items actually equipped?
There are two different screens where you can choose to equip items for a merc – the general roster screen, and the team screen for each team that merc is on.
The team screen for the currently active team takes precedence over the general roster screen. So if a merc has a different item equipped (or no item at all) on the team screen, that equipment selection will take precedence over any equipment choice that is active on the general roster screen.
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Thank you all for the help, I didn’t know that the visitor must also be included in the team. I’ll give it a try, but that should be the problem.
And about the equipment, as you said, the equipments were added in the main screen, but they weren’t equipped in the team specific screen. At the end, it was everything my bad, sorry about that, and thanks again for your help.