Thanks. As a consumer, you actually asked me for more info than the devs or support team ever did, which is probably why hearthstone keeps losing players. The toss-them-around attitude is appalling but there’s really not much we can do.
As for the deleran heist, I actually cannot reply to that post due to another forum bug (characteristic of blizzard?). But the GMs and Devs do have sufficient info of the bug in my reported ticket to the support team.
As for the 300 gold, they are also aware of the details (which is why they need not ask, and neither did they bother to ask). But the fact that they play toss-them-around without any responsibility, THAT, is the true problem with the way their KPIS are designed. “Close the ticket with every reply and force that player to report to forum, so it is not my issue”. every Single time I reopen the ticket it gets closed back with a “toss”!