Arena Bug 15 characters

[MarvinBonazz-2219]

Hi everyone, I’ve lose 2 games, but hearthstone had count 3 lose, so my arena now is over, How can I do to take bake my 150 gold? Ahah I know that’s hilarious but I’m so poor

[Rhasimir-1573]

This is listed in the Common Issues sticky post:

@Aelathera

Won Arena but shows as a loss?
This is usually due to a disconnect while searching for a game or when you cancel your matchmaking. The game places you into a new match instead of reconnecting you into the old one. More details can be found here:

https://us.battle.net/support/en/article/17276?blzcmp=app

As explained in the quote and the link just below it, this is likely because there was a disconnect during the matchmaking (looking for opponent). As stated in the link above,

Unfortunately, we are unable to provide compensation for this loss.

Sorry.