Account stuck after finishing apprentice

Hiya,

My gf’s account on hearthstone has just completed the apprentice track recently, and she is now stuck seemingly done with apprentice but unable to see any of the normal reward tracks, etc. The skip apprentice button is now gone, and she had completed all quests and reached the max level 25 in the apprentice track. I suspect that it might have broken because she didn’t grab the reward for completing the progression quest section before getting level 25 and collecting the last apprentice track reward, but I could be wrong. Now she’s stuck with journal only showing tavern guide and reward track, but clicking on tavern guide shows no quests available, and clicking on reward track does nothing. Any help? It is kind of impossible for her to play if she wants any rewards at all.

Thanks,

-Michael.