Постоянно закрыт магазин, не понимаю в чем проблема

The problem is probably the lack of English skills (although your Russian seems a bit rusty to me, too :grinning:).

Check this out (an official post):

Sadly, there doesn’t seem to be a solution right now (apparently, the dev team doesn’t understand what the problem is either). It’s a shame that you too are affected by this bug, just like many of us. I hope this answers your question.