в конце весны закрылся магазин и больше не открывался, не могу понять в чем состоит суть проблемы, помогите
Пытался решить разными путями, но все тчетно
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The problem is probably the lack of English skills (although your Russian seems a bit rusty to me, too 
).
Check this out (an official post):
Sadly, there doesn’t seem to be a solution right now (apparently, the dev team doesn’t understand what the problem is either). It’s a shame that you too are affected by this bug, just like many of us. I hope this answers your question.