In addition to a description of the bug you are reporting, please provide:
Device Type: Samsung
Device Model: A16 5G
Device Operating System: Android 14
Diablo Immortal App Version: 3.3.3.2801085
It won’t let me buy nor sell anything in the market since yesterday.
It would always say “shop unavailable due to pending transactions”, but I don’t have anything pending.
Already did repair client, but that didn’t fix the issue.
did you buy something recently from bnet? sometimes that can cause this to happen
Yeah found it just now. One pending purchase from yesterday though I already got it.
I’ll just buy from in-game shop moving forward. This is so much hassle.
There’s only one item that you can buy from the Battlenet shop that’s not available from the in-game store. It’s the 15,000 orb package. And it can take several hours to have it delivered and you must do a fresh log in to receive it.
While it’s pending, you might get the notice you experienced within the game for additional purchases.
I experienced the same thing, i bought the in game shop and from the bnet and waited for 24 hrs to make me purchase from the market connections but up until now i cant buy nor sell. I checked my transaction history and it says all purchased were completed. I received all the items i got from the in game shop and bnet as well. So now i cant use my eternal orbs to purchase something…
same here, did it resolve ?
how long to resolve it ?
Shop unavailable due to pending transaction. 1 week still not fixed.
I have reinstalled game as suggested . Even changed payment method. I have no pending transactions. I am unable to use Auction House or buy in game crests from merchant. I also installed the authenticator app on my phone around the time this all started Not sure if it is part of the issue.
I HOPE THIS CAN BE RESOLVED SOON!
I actually re-installed my account after two days of not able to purchase from the market connections but it did not work. Until now i cant do anything about it and it will be almost a week for this issue not being resolved still.
I am having the same issue. but mine is worse. i have been waiting for almost 52 days. that’s right 52 days. since march 20 to may 12. when i purchased the seasonal prodigy’s path on march 20 after the big update, it when it starts saying pending transaction. due to this error, i can buy/sell/convert orbs to platinum and even use my weekly heliquary voucher for legendary crest because it involves a platinum. i am a 10K whale that happens to support this game by spending almost $1000-2000 per week and this cause me to stop buying more bundle items cause you cant use them ( especially orb bundles ) which i always purchased weekly to increased my resonance to aim for 12k whale. all i got are just excuses from the support team. the question is: do you have the intention of fixing this issue or may a fool of us supporting this game? 52 days… 52 days and still having this pending transaction and unable to buy/sell/unable to convert orbs to platinum.
Curious if this ever resolved for any of you? I’m over 3 months now and no resolution.
not yet ! more than 1 month in this situation!
I’m in the exact same situation. Can someone from the DI team help here and unblock us? Thank you!