HI. I purchased the End of Cycle Chest from Else’s merchant twice on two different days, but I can’t find it in my inventory. Why? Furthermore, when I participate in the Survivor’s Bane event, it doesn’t allow me to redeem the rewards, it doesn’t allow me to progress in the event and, at the end of the Survivor’s Bane missions, the game warns me of a connection problem! Why? Is it possible to receive from you the back rewards of the chest and those of the Bane that are due to me since I completed the event anyway? Thank you so much for all your work!