Missing normal gems - Armory glitch

There is an armory glitch that I just so happened to catch thankfully. I am missing at minimum 2 rank 7 sapphires and 1 rank 7 topaz that has gone missing due to this glitch. Blizzard you owe them to me… find a way to make this right as I spent money on them and my character’s stats are now lower because of you.

You sure they are not in your second set, which probably went into stash? It happens to me everytime i use armory. They stay in the “old set” and I have to remove them all the time.

nope, i have checked everywhere and tried to load old loadouts as well. They are completely missing

I can’t believe this is still happening after almost 2 years of the game being live.
Just didn’t pay attention and lost rk8 ruby and rk8 tourmaline because of this crap.
I also don’t understand how one of the socketed gems transferred into my new gear piece while the other 2 disappeared.
Unbelievable.

i would suggest filing a complaint with the BBB - the more complaints we have go through the BBB where Blizzard tells us to kick rocks, I think will put more pressure on Blizzard to actually make it right

This happened to me as well some months ago with armory and l sent a ticket to blizzard and they don’t give the gems or platinum spent back, my ticket to them was so long but in every replay from they had some bulls*it answer all the time so l gave up

to avoid any probleme don’t update gems allot .for example after i cap my hidden lairs & daily gems on tuesday .i remove all my pre-set builds .then i upgrade any gem i can .and when im done i remake all my builds .safest and easiest methode .since u will have to do this only once a week .

I honestly know if this will help but blizzard is giving me the runaround, so here goes ~

I lost a rank 8 topaz and the shalbaas gauntlet it was embedded on in the armory. I changed my rambler gauntlet to a higher grade one. And when I changed the load out in the armory, the gauntlets were missing in all, and was left with only two rank 8 topazes for the glove. I turned my bag and the stash inside out but it is nowhere to be found. Where did it go? This happened sometime 9:30-10 pm Manila time last night. Please help as I spent a lot in building up my secondaries.

I sent them several tickets. They keep on telling me to post on the forum. I told them I read through and found many players are angry because there is no resolution to the bug. I find myself having the bitter taste of having lost more than half a million platinum to build a rank 8. I wish they would do something about this as I, among other players, have spent a whole lot of money on this game. Please give me back my rank 8.