I’ve also been playing Diablo III since 2012, i.e. over 12 years at this point. I remember the D3 Community Manager - Nevalistis - promising improved communications, multiple times, over multiple posts, over multiple years. What we got was a lot of promises of improved communications. What we got did not match those promises and, indeed, they just got steadily worse.
Diablo Immortal is a good case-in-point. Have a look at the forum’s Blizz Tracker and see just how infrequently we get any communication from Blizzard, other than season announcements. We’ve only ever had four Blizzard posts in the Bug Report forum, for example, and three of those were announcements.
So, you’ll forgive me but I’ll treat your promise of improved communications with a healthy dose of “show me, don’t tell me” due to over a decade of being promised what you just promised and it not being delivered.
At Paragon 24, your hero will be receiving a massive +XP bonus due to being so far behind the Server Paragon level. I believe the maximum bonus is +1500% XP which means that you’re earning sixteen times the normal rate of XP. A Battle Pass week allows you to earn 2400 BP points. For each 180 points you gain a BP level, which grants you just under 1 million XP. That means you could earn 13 BP levels (more with in-game events that grant bonus BP points) per week. That’s 13 (BP levels) * 1,000,000 (XP per BP level) * 16 (XP bonus multiplier) = 208,000,000 XP. Each paragon level takes 3,500,000 XP. So that’s 208,000,000 / 3,500,000 = 59.4 paragon per week, just from your BP levels. Add in all the XP you’d get from dungeons, elder rifts, raids, battlegrounds, terror rifts, and so on, and you could easily get 75-100 paragon levels in a week.
In other words, if you max’d out your BP each week, within 3-4 weeks your hero would be at, or very close to, the Server Paragon level. If you envisage it taking you six months, you don’t know enough about the game you’re apparently championing. Also, once you’ve caught up to paragon levels, you’ll then realise all of the other hard, time-gated limits that you have zero ability to catch up on that prevent you from having enough Combat Rating to be effective…
Yes, lag and long-term unfixed bugs.
Some of the bugs I’ve personally reported have been in the game for over a year.
Some of your repeating events have never worked correctly since they were introduced.
Seemingly, neither is the Bug Report forum, as there are so many reports of bugs that have been outstanding for weeks / months / years.