Okay, so I think I may have found a bug. I spoke with a number of other players concerning “Heart of the Jungle” not completing. We are suppose to take a token off the body of the Chieftain, but he drops nothing but random loot. The person I spoke with said the token is part of the quest; and while I have ran this quest 5-6 times now, I did check my inventory. The only token that I have is a Nephalem coin as I explained to the other player.
She suggested I talk to Blizz about this; but the GM’s say that support does not have the tools to track this. I can’t bypass this quest because w/o it, you cannot continue the chain.
My blood knight is the one that is stuck, so ANY help at this point would be appreciated.
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I just watched a video of the entire Heart of the Jungle questline…
…and there’s no token involved. When you kill the end boss of Kikuras Rapids (the Chieftan) it should progress the quest. There’s nothing you need to loot from the body.
Thank you. So the question then begs; why my quest is not advancing.
Also having this issue. Ran it a second time thinking I forgot to pick something up. So I’ll beg the question as well. 
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Hey @Phoenix, I finally got it to release and it has to be done on Normal setting. I’m not sure what changed, but try it on Normal setting.
Well, the video I linked has a level 41 hero in it, and Kikuras (Normal) is intended for heroes at least level 40, i.e. this quest is clearly intended to be done whilst the hero is in their low 40s. As heroes can’t have access to Hell 1 until they’re 60, if you’re doing this questline on anything other than Normal, I guess this means you’ve been power-levelling your hero on something other than the guide questlines, e.g. challenge rifts / elder rifts. My guess would be that it’s hard-coded then to completion on Normal because at the point these quests were released Blizzard probably weren’t expecting players to be 20+ levels beyond the storyline.
Rifts, yes. I started out in story-mode and started following everything in green as well. I was unaware that there were “side-quests” that were thrown in the mix. Anyway, problem solved and well underway.
I am glad that there is so much to do and not just WR&R.
I am having this same issue! I do change it to normal difficulty level , and have done the Rapids over and over, but it won’t progress. Any more tips?
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I am having this issue as well. Return to the game yesterday and trying to get through main quest but it’s not advancing. I have completed the rapids three times.
This also Has to be done solo. No ‘ghost’ party nor group effort.
I’m having the same issue. I actually stopped playing for a few weeks because it was unpassable. Came back and same bug is still there.
No friends, playing solo, tried several times, normal, 45 level when I first tried. I’m 60 now because I was off doing other things hoping it would be fixed. Pretty frustrating. I think I’m just going to uninstall.
Just a quick check… were you using mystic allies? Lower level players can have 1-3 AI controlled companion heroes with them in dungeons / raids. If you were using these, and one of them gets the killing blow on the mob you need to kill, it won’t count for the quest, i.e. it has to be the hero themselves that lands the killing blow. So, if you were using these, do another run on Normal, solo, without the mystic allies and see if that fixes it for you.
I found out the solution. Try again but this time do it with no summons. Im pretty sure you were on track with the level being too high but its because of the bots levels matching yours. It upscales it for 4 lvl 50/60 plus players