Blood floe problem claiming

I never received the free copy of this gem.
When the event dropped, on that tab mine already said claimed, but I did not get it.

When i come to the battle net app, and click on it through there. I get a screen that says.

Hmm… looks like there’s nothing here.

And the only option is back to home.
I have tried going through the support channel but that seems to be an automated suggested steps to take.

You have to use the Web version of the shop, in a browser of your choice. Doesn’t work in the App, sadly.

I will try that thank you