Hey all,
As a reminder, we do not ban players for the use of Controllers, as outlined in this post here: Controller use in Diablo Immortal
We only take action against accounts which have broken our terms of service.
These forums are not the place to discuss actions taken on individual accounts. Please reach out to the Player Support team if you require further assistance, but please note that we do not give specific reasons for Account Bans, as is standard across the industry.