Recently my account has been unbanned but one of the characters is still banned, when I contacted the technical service they have responded with this to me so I would appreciate help if it could be.
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Hello Miguel Angel,
This is the Game Master Alzeidray. My apologies for the delay due to the current volume of tickets. Thank you for taking the time to reach out.
I understand that your character is unplayable after the account was recovered from a recent compromise event. I’m very sorry to hear this, as I’m also a gamer. I can understand that it must be a very frustrating experience.
I can confirm that the game account should be active now. Due to our limited ability to review Diablo Immortal characters, I can’t attend anymore. I would recommend sharing a bug report through the forum so that the issue can be investigated further.
I understand that this may not be the outcome you were hoping for, and I apologize for any frustration this may cause. If there’s anything else we can assist you with or if you have any questions about your account, please don’t hesitate to reach out. We are here to help and support you.