Dear Blizzard Team,
I’m writing as someone who wants to love Diablo 4 but I can’t bring myself to play it due to poor fundamental design decisions around trading that feel both half-hearted and user-hostile.
The Core Problem:
Your trading system exists in the worst possible middle ground.
It’s available enough that players feel compelled to use it, but so deliberately crippled that the experience is genuinely miserable. We’re still taking screenshots of items with our phones, posting to external Discord servers, and coordinating manual meetups in Kyovashad like it’s 2001. This isn’t challenging gameplay - it’s just bad UX.
Pick a Lane:
If you genuinely believe trading undermines the core loot experience, then disable it entirely. Make Diablo 4 a pure drop-based game. That’s a legitimate design philosophy and I’d respect the conviction.
But if trading is allowed to exist, then commit to it properly. Build actual infrastructure. Give us searchable listings, in-game item searches by stats, secure trade windows with proper verification - all the bells & whistles.
You have the resources to make a shining global standard of what trading should & can be.
The Real-Money Elephant in the Room:
Real-money trading happens whether you acknowledge it or not - you’ve just pushed it to sketchy grey-market sites where players risk scams and account theft. Meanwhile, games like EVE Online and your own WoW (via tokens) prove you can incorporate RMT safely without destroying game integrity.
And here’s a radical thought: offer separate server types. Solo Self-Found for purists who want pure drop-based progression. Open Economy servers for players who want full trading access. Ironman modes work perfectly in Old School RuneScape - this isn’t reinventing the wheel.
Why This Matters:
I’m not playing your game. I’m playing competitors with better QOL instead. And I’m not alone. The market is too competitive now for players to tolerate deliberately frustrating systems. “But it’s Diablo!” only carries so much weight when Path of Exile 2, Last Epoch, and others actually respect their players’ time.
You’ve built something with incredible potential - the combat feels great, the atmosphere is perfect, the endgame activities are engaging. But you’re haemorrhaging players over stubbornness about basic quality-of-life features that your competitors solved years ago.
The Ask:
Either fully commit to trading with proper infrastructure, or remove it entirely and own that design choice. This lukewarm middle ground where trading exists through time draining, soul sucking, grey market alleyways is killing player goodwill.
You’re Blizzard. You have the talent and resources to build excellent systems. You’re just choosing not to, and I genuinely don’t understand why.
A frustrated fan who wants to come back but wont degrade myself to your current poor Quality of Life service experiences.