Howdy!
I recommend troubleshoot this issue as it sounds like the Battle.net Desktop application can’t load properly. Try the following:
Log out and close the Battle.net Desktop application completely.
Press (Windows key + R) Type in: %ProgramData%
Press the Enter key. Delete both Battle.net and Blizzard Entertainment folders.
Close the folder. Restart the PC and retest.
If the issue continues, see if either workaround helps:
- Goto the Battle.net logo at the top right → Select: Settings → Advanced Features (bottom) → Uncheck: Use Browser Hardware acceleration. Done. Close the Battle.net Desktop application and retest.
- Log out of the battle.net Desktop application , at the top right of the Email select the cog icon → Try a different region such as Americas. Log in as normal retest.
After these steps, I recommend to please collect your System files Here and contact our support team Here.
Thank you!