Same problem here on PS4.
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I’ve the same bug on ps5. Tried so many times, different things and still don’t working. I’ve been in this bug since sunday.
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i play on PS5 n on world tier 2. i initally started by changing the cross-plat setting. that had no results. after restarting the game, i continued on to changing from tier 2 to tier 1. that did help. i was able to continue the act easily
edit: what worked for me is having cross-plat off and being on world tier 1 to continue
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Had this issue on PS4.
Nothing helped, apart from a friend joining the party and going inside, and me teleporting on them.
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No hotfix from blizzard to this? Wow…
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I am ps4 i went to difficulty 1 then i took off cross-platform and then restarted the game ran there made a portal then ran all the way there again waited couple minutes then i entered the dungeon and it worked hope that helpes people
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I couldnt invite my frined on ps4 after i went in but im just glad i finally got in
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What finally worked for me on PS4:
-Disabled cross-platform
-Entered area from the north west
-Moved as far into the entrance as I could
-Cast Blood Howl and immediately hit X to enter
Finally loaded after about 10–15 crashes.
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Can see this thread was originally created 9 days ago - just an update to say the bug persists for now.
Came up for me today playing couch co-op on ps5.
Tried disabling cross-play and completing another quest to fix it.
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Having this issue on PS5 on Sunday, June 11.
Switched off cross console play and communications AND dropped from World Tier II to I and was able to enter dungeon.
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After about 5 separate crashes (trying different things) this one worked like a charm.
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Stil doesn’t work. Ps4
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On xbox one and I have the same problem. Still not fixed on consoles.
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Same Problem on PS5.
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Same issue on PC. Tried many of the suggestions without success. Wish Bizzard had a bug report system
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Ps4 same here, been trying to get through this for two days. It’ll freeze as I even approach the dungeon entrance not just when I try to enter it. I’ve lost some really good loot drops on the way to it as well making this very frustrating.
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For everybody who had trouble with this, this worked for me -
You get a follower for that part of the quest (a wolf If I remember correctly).
I tried leaving the area completely so I got the message ‘X is no long follwoing you’
When I returned to the area and the wolf joined me again, it let me into the dungeon. Hopefully this helps somebody!
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I’ve tried 6 times to enter the thicket. Tried disabling the cross-play, restarting, etc. still no dice. I’m on PS4. This is so frustrating. 
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This is still an issue. Can you please fix this Blizzard. I don’t enjoy having to deal with force starting to try new things until the bug decides I can pass
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This is still an issue!!! WTF are you kidding me
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