PC shuts down randomly

I activated the GeForce Overlay and monitored the data it gave me.
Is this data sufficient?
If you can comment on how they are…
(Apologies in advance for the size)

Character Select Screen:
FPS: 59
99% FPS: 50
Latency Render: 9.7ms
CPU Usage: 11%
GPU Usage: 61%
GPU Clock: 1875 MHz
Memory Clock: 4001 MHz
GPU Temperature: 57 °C
Fan Speed: N/A
GPU Energy: 47 Watts
GPU Tension: 1 Volt

In Kyov. Talking with Vendors:
FPS: 58
99% FPS: 38
Latency Render: 15.8ms
CPU Usage: 23%
GPU Usage: 92%
GPU Clock: 1725 MHz
Memory Clock: 4001 MHz
GPU Temperature: 60 °C
Fan Speed: N/A
GPU Energy: 49 Watts
GPU Tension: 0.9 Volt

Open Map Screen:
FPS: 59
99% FPS: 46
Latency Render: 5.8ms
CPU Usage: 21%
GPU Usage: 26%
GPU Clock: 855 MHz
Memory Clock: 4001 MHz
GPU Temperature: 53 °C
Fan Speed: N/A
GPU Energy: 15 Watts
GPU Tension: 0.6 Volt

Fighting With Monsters:
FPS: 58
99% FPS: 44
Latency Render: 11.7ms
CPU Usage: 26%
GPU Usage: 73%
GPU Clock: 1860 MHz
Memory Clock: 4001 MHz
GPU Temperature: 62 °C
Fan Speed: N/A
GPU Energy: 49 Watts
GPU Tension: 0.9 Volt

Discovering New Waypoints:
FPS: 59
99% FPS: 40
Latency Render: 11.2ms
CPU Usage: 29%
GPU Usage: 68%
GPU Clock: 1860 MHz
Memory Clock: 4001 MHz
GPU Temperature: 61 °C
Fan Speed: N/A
GPU Energy: 47 Watts
GPU Tension: 1 Volt

Talent Screen:
FPS: 59
99% FPS: 49
Latency Render: 5.5ms
CPU Usage: 23%
GPU Usage: 39%
GPU Clock: 645 MHz
Memory Clock: 810 MHz
GPU Temperature: 51 °C
Fan Speed: N/A
GPU Energy: 11 Watts
GPU Tension: 0.6 Volt

Discovering New Alter of Lilith:
FPS: 58
99% FPS: 46
Latency Render: 11.1ms
CPU Usage: 24%
GPU Usage: 69%
GPU Clock: 1860 MHz
Memory Clock: 4001 MHz
GPU Temperature: 65 °C
Fan Speed: N/A
GPU Energy: 48 Watts
GPU Tension: 1 Volt

Teleporting Back to Town:
FPS: 58
99% FPS: 37
Latency Render: 12ms
CPU Usage: 27%
GPU Usage: 24%
GPU Clock: 840 MHz
Memory Clock: 4001 MHz
GPU Temperature: 54 °C
Fan Speed: N/A
GPU Energy: 15 Watts
GPU Tension: 0.6 Volt

On Campain Dungeon With Fire and Effects on Screen:
FPS: 58
99% FPS: 45
Latency Render: 13.6ms
CPU Usage: 28%
GPU Usage: 84%
GPU Clock: 1740 MHz
Memory Clock: 4001 MHz
GPU Temperature: 64 °C
Fan Speed: N/A
GPU Energy: 50 Watts
GPU Tension: 0.9 Volt

On Cutscene:
FPS: 59
99% FPS: 36
Latency Render: 11.7ms
CPU Usage: 42%
GPU Usage: 76%
GPU Clock: 1785 MHz
Memory Clock: 4001 MHz
GPU Temperature: 62 °C
Fan Speed: N/A
GPU Energy: 49 Watts
GPU Tension: 0.9 Volt

Doing Event With Lot of Monsters on Screen:
FPS: 58
99% FPS: 36
Latency Render: 10.3ms
CPU Usage: 41%
GPU Usage: 61%
GPU Clock: 1875 MHz
Memory Clock: 4001 MHz
GPU Temperature: 62 °C
Fan Speed: N/A
GPU Energy: 47 Watts
GPU Tension: 1 Volt

Interesting. Your GPU temps are well within norms for a laptop. I would say they’re in a good spot. While that info lacks CPU temps, from the usage percentages I can’t imagine it’s getting super hot (except perhaps when on the vendor screen in town, as that seems to have a very unoptimized and/or runaway worker thread issue).

Do the shutdowns happen both when plugged in and when on battery power? The reason I had asked for hardware monitor info is that with a laptop heat is almost always the reason a shutdown occurs and HW Monitor (either version of Open HW Monitor or HWInfo64) has readouts for all available sensors, including GPU, CPU, mobo sensors, ambient (if present), PCH, and storage temp sensors.

I still need the make/model of the laptop. I could also use the info on the power brick that you’re using with the laptop. That will tell me the wattage available when plugged into the wall. The more info we have the more we can dive into what might be causing you to shut down seemingly randomly.

Right, thanks.
So, it’s not a notebook, despite looking like it. It’s a mini pc.
It requires power cord plugged in at all times, a separate monitor, separate keyboard and mouse… So, it doesn’t have a specific brand, on the front it says ElGlobal, but that’s probably the name of the store.

About the heat, I put my hand on it and the temperature is ~10% hotter than when I have some software on the desktop. That is, the game heats up almost nothing!
Lowering the game’s graphics really made it “light”.

What kind of information should I look for? If you can give me the step by step. Do I have to download this HW Monitor?

It is indeed a download, but it’s free. There are two monitors people use. One is Open Hardware Monitor (open source) and the other is HWInfo64. Both are free for personal (non-corporate) use.

Open Hardware Monitor: https://openhardwaremonitor.org/downloads/

Although not updated yet for 10th-13th gen Intel CPUs and Zen 4+ AMD CPUs, it would work for your setup.

HWInfo64: https://www.hwinfo.com/download/

Don’t bother with the Pro version of HWInfo64 for now. For some reason the checkout system isn’t working. I tried to look at that to see the pricing, and a broken checkout system obviously precludes upgrading to Pro. Since the only real feature of use in the Pro version is “shared memory support” for hooking HWInfo64 to third party apps like MSI Afterburner or EVGA Precision X1, the upgrade wouldn’t likely be of use to you.

Sorry for my english but i will talk and i hop you will understand me.
I do also have this problem pc keep shutting down randomly i try to delete the game and play other games like warzone 2 or make bench mark to GPU AND CPU and nothing happened everything was fine after i say let me try to download load the game in low pack was 42 gb. And it happened again shutting down then i know it was from DIABLO IV because i try this method 4 times and it do the same eveytime I delete diablo my pc work fine. My pc is good and powerful
CPU:i9 13900k
GPU: 4080
Ram:32 DDR5
Power Supply:850watt

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A friend helped configure the MSI and now I can see the CPU temperature during gameplay.
It ranges from 64°~88°. Averaging 74° in most scenarios.
I noticed that it reaches 88° on the character selection screen, cutscenes and in some loadings.
Interestingly, yesterday during the tests my pc shut down 2x while I was executing the action of leaving a dungeon with a direct teleport to the city. This is not a rule, it doesn’t always happen, but I can “define” that there is a trigger for this action.
The second time, I kept staring at the temperature and it came out (frame by frame) from 67° → 87° → Shut Down.

This friend believes that it may be rising and there is a protection to turn off the computer when the temperature reaches X value.

Another friend told me not to force these tests because depending on the intensity I could damage some part of the computer.

Today, I woke up and when I went to play, on the initial screen after the blizzard logos the computer turned off, I didn’t even have time to look at the temperatures. Now I’m scared.
I feel like my hands are tied.

Literally thousands of people just on this forum are having these issues with only this specific game, and almost all of us have certainly been through a lot of troubleshooting already before coming here. I personally can’t play the game at all atm because of constant crashes.

Please respect that while it may not be happening to YOU, it is definitely happening to a massive amount of people with perfectly working PCs. This is a huge issue.

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I’m one of them. It makes me sick to start the game again and again and again

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Not necessarily. It sounds like your machine is configured much like Apple’s machines are and the fans don’t come on in time to prevent the system from either thermally throttling or just outright turning off because the fan curves are set so pathetically low as to be unable to ramp up in time to prevent the issues you’re seeing.

You can try some fan control software and set up a custom fan curve that jacks the fans up and keeps them there so your gaming sessions don’t kill your machine. Go to https://techguided.com/best-fan-control-software/ and check out the offerings there. I would start with Fan Control. Don’t let the fact it’s hosted on GitHub scare you away. The landing page there has instructions on what to do to get started.

Once you have a fan curve set up, you should be able to game with the safety net of your custom curve keeping things cool while you heat up against the demons.

I had this problem for the past few days. Diablo 4 keeps shutting down my PC when I get to login and start playing. I did everything from reinstallig my GPU (6600XT) drivers to completely resetting my PC (yes, I was that desperate to play).

I was about surrender and conclude it may indeed be a hardware problem. Checked temps of my system and all. Then I just impulsively checked the game’s graphical settings (I didn’t change anything in the game when I installed and tried to play it) and found them to be on the “High” resolution settings. For the heck of it, I placed it on “Ultra” default settings…then boom!..no more shut downs. Frustrating…and yes, go figure. :thinking:

Hold on my friend.
That doesn’t make any sense.
All comments and solutions so far point to the opposite as a solution.
If you can do some more tests.

My computer couldn’t handle running the game on graphics like that.

Tried the settings at ultra per your suggestion, and behold! Now I’m stuck on the loading screen.

This dude is trolling don’t feed him. This is happening to a lot of people, it has been happening for a long time in fact. It’s not a hardware issue, it’s specifically this game. It seems like if I delete the config files it sorts out the issue for a little while. I’m curious if the people having the issue are running their OS from an nvme drive.

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This happened to me too. I reloaded my Operating System on a fresh M.2 Drive. Upgraded for Windows 10 to Windows 11. Played for about an hour and half and it happened again. It only does this in Diablo 4. I can play Diablo 3 with no issues at all. I thought I was going crazy!!!

System Specs: AMD Ryzen 9 3900X: 64GB Ram : Nvidia RTX 3060ti graphics card: Bandwidth 1gig up and down.

Who is trolling here? I see only you, a guy who says a computer game is issuing a shutdown command to your PC.

So PC shutting down happens “to a lot of people”, does it make Blizzard any more responsible for this? Right now their involvement in shutting down your broken PC is fat juicy zero.

Even if hundred more people will more come forward with their Gigabyte 3080Ti and other failing crappy hardware, it does not make it any more real.

I’ve seen people with AMD cards, Intel Cards, and various other Nvidia cards all reporting the same thing. The amount of simping you’re doing for Blizzard is incredible.

Blizzard already issued one patch in the last week to fix this exact problem with people running off of nvme’s. So you’re going to tell me that the software wasn’t causing a problem? You must be an expert programmer then.

Software doesn’t send a shutdown command? Are you serious? This is why I say you’re trolling, because it absolutely can. In fact you can find a ton of software that can do anything from adjusting fan speeds, to changing core clocks, ratios, voltage, power limits, and more on the fly.

Now if you use your little noggin, maybe you can follow along. I have actually begun logging all the temperatures, voltages, wattages, etc, going on on my system from it starting to it crashing in specifically Diablo 4 only. I’ve done stress tests meant to test each part of the hardware individually and they all pass for hours. Yet this game will shutdown the entire system with no warning, and then it will continue to crash before it even gets to the character select screen. And that happens UNTIL i delete local preferences file, and then it will be fine again for some period of time until I have to do it again. So I have repeatable results where Diablo 4 and Diablo 4 only causes crashes, and then deleting a config file in diablo 4 fixes the issue for awhile. THAT IS A SOFTWARE ISSUE BUD.

The chances that you know what you are talking about are a big fat juicy 0 to use your terms.

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I gave up for now, somehow I can play new world in high quality, but it is a no for diablo 4 on low.

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Had these shutdown issues in the beta and canceled my preorder.

I have a 3090fe
32gb @3200
SSD
threadripper 2950x - yeah it’s old but not that bad
Main monitor is ultra wide 1440

Until this issue is addressed and resolved I won’t be buying this game, it’s not worth potentially destroying my PC.

this just straight up proves you have no idea what you’re talking about chief, you have no idea what’s going on, 1000’s of people with hardware that all of a sudden started to fail with only one specific game? you’re joking right

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My computer started randomly shutting down after playing for a few days. I thought it was a PSU issue. My pc would even shut down after just booting. After it did this a few times D4 was randomly uninstalled and it has not shut down since. I have a New PC and It’s hard to believe it would be a hardware problem. I am reinstalling D4 will see what happens