Experiencing the same random system crashing behavior. Started monitoring temps and memory usage to look for anything there. Game is using quite a bit of vram and system memory but not maxing either of those out.
I feel like this issue is similar to the New World GPU issue. On occasion there are conditions that allow the GPU to boost quite high which is either causing the GPU to crash due to unstable clocks or it’s tripping OCP. Nothing in event viewer shows anything out of the ordinary.
I’m using EVGA precision X1 to adjust GPU power targets. I set an 80% power target to start. Then in game I switched to medium preset with a 60fps framerate cap at 90% resolution. System still has no problem keeping a solid 60fps and GPU core clock is very stable as it doesn’t need to boost high to achieve 60fps on medium settings.
So far I’ve played longer than I ever have with no crashes. I have zero issues with any other games maxed out at 4k so it’s definitely a problem with Diablo 4.
CPU - AMD 5950X (custom water cooling)
GPU - Nvidia 3090FE (stock cooler with upgraded thermal pads)
Ram - Gskill Trident neo 16gb (3600CL14)
PSU - Antec 1000 watt platinum
Another +1 and also had this issue with the previous beta!
I have an Acer Predator Helios 300 laptop with a GeForce GTX 1060 on an Intel i7 (8th Gen), running Win11.
Other games run just fine
Is this releated to memory leak?
Is this releated to memory leak?
That would be my guess. I just tried setting every setting to the lowest possible. I was able to play a little over 2 hours, before I got an out of memory error.
Happened to me today and I just portaled into the main town. I have a 4090. Played with no issues yesterday.
My screen went black and case fans just went full throttle. I shutdown the pc by holding down the power button. Im not playing this anymore. Temps were fine before this happened.
I believe I know what’s going on with some of these PC shutdown issues. I had 5+ shutdowns yesterday while playing with my 3090/5900x and 750w PSU. I couldn’t play for more than a few minutes without it shutting down and requiring a full reset of the power supply, which means the OCP (over current protection) triggered.
Today, I swapped in a 3060 and played for about 3 hours with no issue. For some reason, I think D4 is causing much larger and more frequent transient power spikes than other games. I’ve been using the 3090/5900x setup with a 750w power supply for over 2 years and never encountered a shutdown while gaming before.
Just to confirm that the OCP being triggered was the cause, I swapped in a 650w power supply with the 3090 and tried to play the game. The D4 splash screen didn’t even fully display before the OCP triggered and the PC shutdown. Keep in mind that I have used the 3090/5900x with the 650w PSU in the past for testing purposes and never had any problems with other games triggering the OCP. Only D4.
Something is definitely up with D4 and 30 series cards pulling a ton of extra wattage, even outside of the already known transient power spikes that 30 series are capable of.
There might be other reasons for some of the crashes being described here, but I suspect a large majority are due to OCP being triggered on systems where it was never an issue before attempting to play D4.
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Has there been any Blizzard response to this?
This morning I experienced the cut to video and my fans went crazy. I did a hard shut down and fortunately I’m okay. But I’m afraid to play again.
Thought experiment-- if I cap max frames in the Nvidia control panel would this solve the issue? Or is this a power spike?
Blizzard replied on another thread saying that devs are investigating.
Regarding locking frames using NVCP, it doesn’t help. I did that and, for the second time, the screen blacked out and the GPU fans went crazy. I stopped playing since then.
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Same thing happening to me. Thought it may be my cpu overheating. cleaned it and reapply thermal paste and still happening. cpu temp stays around 70c but randomly spikes up to 80s and possibly could be shutting it down. Lots of ppl here saying its gpu related but my first error message said cpu temp may be high so not sure where the problem happening.
Specs:
asus tuf gaming 3080
msi MPG X570 GAMING EDGE WIFI
ryzen 5 5600x
32gb ram
750w power supply
Any official reply from Blizzard? Having same issue:
ASUS TUF 6800XT
AMD 3600x
16gb ram
850 PSU
Never had an issue with more demanding games
I’ll ask for refund if they don’t fix this for final version.
I was able to play without my PC shutting down. I did have my 2080 Ti overclocked for the last 4 years at 125% power with zero issues in any other game. I removed the overlock and set it back to 100% power and had no issues.
I suspect the power supply theory (game is pulling too much wattage) is correct as all my temps were fine.
This issue is seperate from the “out of memory” issue. I was only able to play on Low graphics settings, both Medium and High threw the memory crashes.
I’ve undervolted 3080 TUF with this issue, stock setting don’t help.
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Like this guy’s reply! Or bump it
EVGA 3080 Ti FTW, played D4 around 50 hours between Friday and Monday, and I had 3 complete crashes (BSOD), apparently due to “memory managent problems” (GPU memory?). Luckily not bricked, I capped FPS from the beginning, but it happened much more often when I played previous versions of D4’s beta last year. This has never happened with any other game, ever.
This problem still isn’t fixed.
same thing is happening to me, 5900x, 3080. my screen turns off after 2-5 min of play. No error message or anything before. I have to turn off/on my PSU and reboot the computer. all my drivers etc are up to date. It is very frustrating. 1h Queue each time to play 2 min.
My power supply seems to have died.
I just started the beta and I just heard a click and the PC was without power.
But I have a different Nvidia graphics card then posted here (GTX 1080).
I hope something survived and only the power supply died
How can a game cause this ???
I’ve the same specs 5900x and 3080 TUF and exactly the same problem with D4.
i also post it here, inc ase you didn’t notice until now :
Everybody with this problems seems to have 32 GB Ram (2x16GB Bars).
I think it doesn’t matter, I’ve 2x8