[Main Thread] Xbox - No Valid License error

Sony says i can get bent with :heart: & that blizzard either owes me $109.24?& or needs to remedy the issue with “UNABLE TO FIND A VALID LICENSE FOR DIABLO IV. (CODE 315306)” AS WELL AS my NON receiving of ALL items listed in the bundle… SHOW ME THE $:100:

1 Like

I’m so glad I read your post. The Xbox makes a generic BT account that links the game to it. I had to log into battle.net with my email that’s associated with my Xbox account and surprise, that’s how it worked for getting access back. It’s all linked to that one. :woman_facepalming: I don’t mind having 2 accounts but that is the DUMBEST thing that they could’ve done. It should’ve prompted immediately for the battle.net sign in when the game started, not use a generic that it created.

So all, check battle.net with the email associated with your console to see if it’s linking as so. This should help fix some people’s issues for now. This really needs a remedy tho.

See here: FIX FOR: No Valid License error

Exact same issue for me

In over 20 years gaming and over 600 games on my Xbox I have never ever seen this before it’s actually crazy that this is even such a widespread problem from one of the biggest gaming companies in the world , it is 100% Blizzard and the account linking that is messed up, all it would have taken is to be able to add a battle net account upon starting the game for the first time instead of automatically adding a random unknown account, if blizzard don’t correct this then we will literally have nothing to show for what we payed for , it is a joke and the last time I buy early ever again

5 Likes

what’s worse is their lack of response…it’s difficult enough to get in touch with them, and then not to respond.

2 Likes

I have tried everything to try to link back the psn account, so at least I would be able to log into game, but it’s not possible anymore once you have linked to bnet, especially since my bnet and psn account uses same email.

Tried changing emails in bnet so it’s different than the psn email - but it wont link back to the random account it auto-created at start, so basically I have lost the game/license. No idea what to do

1 Like

Can anyone say Class Action? :+1:t3::money_mouth_face:

2 Likes

Here’s my take for all consoles and I truly believe it’s what has happened. So some form of compensation for console users should be in place.

Pretty sure I figured out the issue. Just follow me here guys.

  1. Blizzard releases Early Access but their authentication servers aren’t setup correctly for console users. Prompting a update to the authentication servers like a day later.
  2. update causes connectivity issues prompting a hot fix for all platforms.
  3. hot fix causes authentication servers to go into verification mode. Prompting Bnet account login from Diablo 4 main menu.
  4. because of the original authentication server issue from launch console users where assigned a generic bnet account randomly created by Diablo 4.
  5. Authentication Servers going into verification mode causes console users to link existing or creat new bnet accounts.
  6. bnet accounts do not match previously verified bnet account on launch. Generating a licensing issue inside their authentication servers.
  7. “ Unable to Verify Licensing Information Error Code 315306 “

“ Slow Clap “ way to go Blizzard!

3 Likes

it’s simple that when you first start the game, if you havent linked your console prior, the game auto generates a new bnet account for you, which ties your purchase license.

when you then realize, and try to connect your actual bnet to the psn, the purchase license sticks with the auto-generated bnet, so your actual bnet account doesnt have a license, hence you cant log into the game. Trying to access your auto-generated account afterwards doesnt work for me, as I didnt write down that ID, and have no way of accessing, so now I am stuck.

All could have been avoided if the game when you first access it, ask for your bnet account, but no…must be some rocket science behind this

1 Like

I thought it was weird when I didn’t get the prompt to link battle net account at first load in but hey I had D3 linked and all on PS5 so I figured hey , it’s Blizzard they linked the correct bnet account. I’m still laughing about my stupidity.

:cricket:crickets chirping :cricket:

I have updated this post because i caused some confusion:

Thank you. I contacted support, I hope they will help me too. Got exactly the same problem! Whenever you are in Germany, I’ll buy you a drink! :slight_smile:

1 Like

This won’t work with my issue. My husband bought a copy on PC that he’s using his battlenet account to play. Because the playstation automatically assigned our PS5 copy under his battlenets acccount we are unable to change it to mine. So my husband is stuck with two licenses on his account. We’ve tried unlinking and linking so many times but nothing will work. Blizzard got back to me and told me that when the purchase was made it locked him into it. I just wish we could have gotten a warning ahead of time.

Create your own Battlenet account, contact Blizzard and ask them to move your game over too your newly created Battlenet account…worth a try.

I bought the Ultimate edition and played for a day or 2 then when I linked my battle net account I apparently don’t own the game anymore. If i buy it one place I shouldn’t have to buy it another. I’d like to play the game I spent $99 on thank you blizzard.

I created this bnet account before we even bought the game because I was worried something like this could happen. I asked Blizzard to move the license yesterday. At this point I didn’t even get early access and that’s whatever. I just hope I can play at 7 tonight.

Well finally got a response from blizzard. Apparently my Battle.net account I used back in the WoW hay day is somehow attached to my PS5. I’m talking like a 20 year old account. Asked for a license transfer. Still awaiting their next response. As long as I can play at 7 tonight I won’t be that upset I guess

1 Like

Mine was the same, very old BN account but mine was from playing Diablo 3.

I really don’t understand why when the game got launched for the first time it didn’t ask us to log into our BN account rather than just automatically logging into a pre-installed BN account on the hardware.

I think Blizzard assume we all know our old BN accounts from many many years ago.

So far 3 of my friends have successfully got back into their game by using the method i gave them :love_you_gesture:

2 Likes