i wasn’t able to get in using the crystaldiskmark, cuz it was to fast, but i did get in when i had the drive copy 20gig (D3) worth of data forcing it to be “busy” the full launch time and well that shouldn’t do anything but il be dammed if im not currently in the game making my Druid
same exact issue, crashing on start up cant get passed logo screen unless I spam click. Then I get to the log in screen and it crashes there. Have reinstalled GPU drivers, bnet and Diablo 4 to no avail. Switched the drive to my old NVMe samsun 970 and also attempting the crystal disk mark theory soon. My original drive is a SK Hynix p41
pc specs:
AMD 7800X3D processor
RTX 4090
32gb ram
Windows 11
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Same issue here
i have NO problem with World of warcraft
Diablo simply won’t LOAD
Same here, managed to get in once and play by spamclicking past the logo screen, but now when I try it I get stuck at the log in screen and crash there aswell
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UPDATE: Switching to another NVMe drive and running Crystal Disk Mark worked as of right now.
Well, I’m here saying the same thing as everyone else. It crashes at login screen. During beta it worked, but the hardware is AMD and older on my end. So, it is this: AMD Ryzen 7 5700U with Radeon Graphics 1.80 GHz. I am not clear of solution, I am going to update adrenalin AMD seems there is a new update to the new-update. reboot repeat. Don’t know what it is exactly. Server Slam worked, beta worked, this doesn’t. Is it possible to be too old to play games?
This worked for me too. Although, after character creation, I’m waiting forever for “Queued for Game” but at least it isn’t frozen. CCing @Drakuloth. This solution has worked for at least 10 people, it may be worthwhile mentioning. No troubleshooting would fix “Throttle the SSD”
Moving the game to a different slower drive and removing the hi-res textures fixed it for me mostly. Now I just have lots of studdering.
Read the room. Many of us are having the issue, myself included.
When other Blizzard games work and people had no problems in the slam test, that means you can’t account for variation.
Your reply was as unhelpful as it was unprofessional.
TLDR for any newcomers. If your issue is the game locks up at launch or right after queue, and you have a high-end NVMe drive, it seems like causing high disk activity (CrystalDiskMark, or copying files, etc) can get the game to work. It makes no sense to me, but it’s solved the issue for a few people I know who have recently built machines.
In my case, specs are:
7800X3D
4090 TUF
Solidigm P44 Pro 2TB drives
32GB RAM
jUsT dO tHe TrOuBlEShoOtiNg GuYs. nO wAy iS It bLizZarD fAuLt @drakuloth
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Using this worked for me.
I just got a reply from blizzard tech support! and guess what!!! they just told me to do the troubleshooting steps LMAO @drakluloth now what, huh?
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makes no difference for me.
This is happening to me as well. Seems clearly linked to Gen4 SSD speeds if folks are having success with slower SSDs or artificial loads via CrystalDiskMark.
Can we get any acknowledgment that is issue is recognized and being worked on, with a possible ETA? No troubleshooting steps will resolve this.
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Hi all, I was having this exact same issue and running the CrystalDiskMark (the exe vista version seems to work fine on win 11) while launching diablo IV has temporarily fixed this issues without having to move to another drive while we wait on a patch…what an odd fix.
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Copied my game files from D: to C: into the program files folder where my Blizzard games are usually stored and it works now.
From a Crucial P3 Plus to a P5 Plus.
It’s weird but at least I can play the game now.
This actually happens in PS5 (with stock SSD) too.
Restarted PS5 and router. Recovered lincenses. Re-installed Diablo4. Still, no luck.
This is a major server wide log in issue. no troubleshooting steps will fix this. This is directly related to your server issues. No error messages simply freezing the game either on the blizzard splash screen if we don’t skip it fast enough or on the logging into blizzard screen 100 percent of the time.
2 Likes
+1 for moving the game files to an external SSD and relinking the folder location in the game settings. Had previously tried updating drivers and windows with no luck. Super uneducated on anything computer related, but this simple step worked for me and the game actually loaded past the start-up screen. Good luck!