I have not seen them blame this on the users at all. I have seen them suggesting the users check their systems first, which, while a default response, is not the same as placing blame. So lets clear that misconception up.
They of course are going to suggest steps for troubleshooting ANY problem and most of those steps are going to follow the same route.
We all know there are issues. And they may be working on the issues. But to tell us they are working on them is the same as admitting they know about them, and they don’t seem to want to accept a problem till they have it solved, then they will talk about it. And even then the information will be the bare minimum.
My biggest beef with Blizzard is NO COMMUNICATION.
They acknowledged a few times they are bad about it, BUT NEVER IMPROVE IT.
Campfire chats aren’t the answer.
They need to visit their community directly. And not on Twitter or Facebook. HERE. On the bloody official FORUM.
But no. Silence is preferred and/or tidbits of info on Twitter seems to be sufficient.
They won’t learn.
So in the mean time, you all get to be frustrated while having issues that you can’t seem to resolve. Its sucks.
And to further my point:
The lack of real communication. There was a hotfix for a specific bug with an item, but a vague mention of stability fixes.