Because it’s a ridiculous complaint. Just like the rtx 3050 can’t deliver 144fps in 4k. All these parameters like fps, fan speed, noise, heat dissipation, etc all depend on your hardware and what mode and conditions it is running in. It doesn’t depend on the game, it depends on you.
Here’s an answer that was given a long time ago. All you can ask them why such a large load, and the answer is that the game has settings that you can reduce to get the desired result.
I foresee a complaint of incompetence.
If you think they are so incompetent that they can’t find this phenomenon. Then it shouldn’t surprise you that the rest of the staff can’t find your forum post. Maybe they can’t find their workplace at all and are just getting paid for nothing.