Just experienced 3 full PC crashes since the latest update to the game. I played launch day and the next with no issues at all. After the first crash I looked for an updated graphics driver and I updated, but it’s still the same issue after that as well.
I have a AMD 5900X CPU
6950XT Graphics Card
And 32 GB of RAM
Tried the page file fix someone said that helped them and that was a no go as well.
Hopefully it’s something easy to track down that was just implemented in the latest update and can be rolled back.
14 Likes
Has this been fixed? My game is stuck on updating and won’t move from there.
1 Like
Today’s patch, 1.4.0.53695. has made the game unplayable. it now crashes after anywhere from 2-10 minutes of game play. different areas, doing different things, doesnt matter. prior to this update, i had zero crashes this season after probably ~15hrs of play. now it wont stop crashing. tried rolling back to prior nvidia drivers, no help. game repair, no help. i do not use frame gen (it was off before todays update) and i dont use ray tracing; it is off.
13900KS (stock, no OC, manual power settings to intel spec)
4090 552.44 drivers (tried 552.22 as well)
windows event log:
a crash gen’s two application error logs within a few seconds of each other, every time.
first:
Faulting application name: Diablo IV.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffe4cf8989b
Faulting process id: 0x0x3048
Faulting application start time: 0x0x1DAA8038B7F32F3
Faulting application path: D:\Games\Diablo IV\Diablo IV.exe
Faulting module path: unknown
Report Id: a14d5369-8cd7-4a7e-819d-02d7f2b78627
*Faulting package full name: *
Faulting package-relative application ID:
second:
Faulting application name: Diablo IV.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffe4cf8989b
Faulting process id: 0x0x3048
Faulting application start time: 0x0x1DAA8038B7F32F3
Faulting application path: D:\Games\Diablo IV\Diablo IV.exe
Faulting module path: unknown
Report Id: 88c96f56-201e-4887-959a-78462363455b
*Faulting package full name: *
Faulting package-relative application ID:
9 Likes
I’m still running on 551.31. I haven’t had any issues, but since they removed the Frame Gen, I had to scale back my settings a tad to keep the performance the same.
12900k, 32GB DDR5, Z790, 4080S, Win11P.
Was working perfectly after season launch, 100FPS at 1440p, with max settings, DLSS@DLAA, full RT enabled, Frame Gen, HDR, etc.
After they disabled FrameGen, FPS dropped to 60-70. Had to lower the RT settings to get it back to 100FPS.
Ugh.
But, game is working otherwise. No crashing, memory errors, no lag, very little stutter (mostly due to graphical load if I have any)
In-game latency response is staying below 10ms unless my FPS drops, then it can spike to 13ms.
But that’s it.
I usually only will upgrade a driver if I need to, and have been on 551.31 for awhile. (since the card was launched, I bought the nVidia FE version on launch day)
I had to turn off cross function play. It took me 20 min to get the options menu open to do it on the screen, but now it plays like it did prior to the update. Hopefully it gets fixed soon though.
2 Likes
Having the same crash issues since today’s patch. Played it yesterday (prepatch) no problems.
1 Like
Same here, once you are in Character Selection, you click Start Game, and it just starts pending, rolling and rolling and rolling…
I guess my time to play went down the drain today.
1 Like
Yup, same here. Its completely unplayable now. Have crashed 6 times since the patch. Was absolutely fine until the so called “stability patch”.
14900KF, 64GB DDR5 RAM, 4080 Super, 4 TB Samsung NVME
Windows 11
Latest Nvidia Drivers
Turned Off Ray Tracing
Turned Off DLSS
Temps are more then fine (even ran additional stress tests again to be sure)
It immediately crashes to desktop, no error message. I’m done until this gets fixed.
4 Likes
used to crash after 15-20min on previous patch level, latest patch is now a lot more frequent. just navigating through the menu it will crash back to desktop.
Just re-installed the game fresh incase, no change (maybe worse)
14900K, 192GB DDR5 RAM, 3080 Ti, 2 TB Samsung Pro NVME
Windows 11 - recently re-installed.
Latest windows and Nvidia drivers
Turned off all the usual suspects
Running Intel stock bios settings (Asus bios)
Also reduced the multiplier on the 2 Active CPU cores to 57x ratio
2 Likes
I just crashed a well. NVIDA 3070
2 Likes
Weirdly, i can’t even reach the character screen now, it crashes before during loading screen (or i see a glimpse of my char).
Before this patch, i had fenris-crashes every 5-10 minutes, even with dlss and rt turned off.
1 Like
So I was able to play tonight for a couple hours without an issue.
Here’s what I did after I made the original post.
I booted up Hades 2 just to play something else and wouldn’t you know it that game crashed as well after about 10 minutes. So what I thought was strictly a D4 problem wasn’t anymore, even though it looks like a lot of people are having an issue.
I was way behind on my BIOS updates so that was the first thing I did.
Second and what I think might’ve been the issue oddly enough was I checked Windows Update. I saw that it was downloading and trying to install Logitech USB drivers. I have a few mice and the powerplay charging mouse pad, so that makes sense. But my PC froze pretty much as soon as that started to try and install.
After the crash I went back into Windows Update and that update was still there, crashed again pretty much as soon as I saw it trying to install.
So I unplugged all my Logitech devices and didn’t click on the update again and went straight to the Logitech website and downloaded GHub directly from them. It installed fine and afterwards the Logitech update was gone from Windows Update.
Then I booted up D4 to try again and like I said played for a couple hours with no crashes. Also did a round of Hades 2 with no crash.
So was that the culprit? Not sure, seems very weird to have an update crash your PC but I suppose anything can happen. If any of you people are rocking Logitech devices check your Windows Update. Maybe it’ll help you out! Sorry for the long winded post!
See you in Hell!
Thank you for the suggestion, this appears to be the answer!
Still some janky lag at the character, shop and options menus, but turning off cross function play seems to have prevented frequent crashing at the very least.
1 Like
Same problem. Can probably play 2-3 minutes then game crash. No problems yesterday:
Running on 13900KS/4090
I’m having way more issues since the last patch as well, prior to the patch the games performance was actually a lot better than I remember it being, sure some hiccups here and there but it was overall working smoother than I remember.
I use to have an issue where almost any time I interacted with a menu being my inventory or whatever (even the mini map) I would straight up get microstutters or even long freezes. That issue was mostly gone when the season started I hardly noticed it. Since the patch though its back with a vengeance and also I have been getting crashes periodically and game just freezing mid combat. It’s quite frustrating since just the day before yesterday I was talking with friends about how good the game felt when I wasn’t having these issues like I had in previous seasons. Well guess that experience was short lived.
2 Likes
/2 May have a solution here, not sure if it’ll work for you or not.
However, my friend was having the same issue as stated and I was not having any issues. The only real difference in our setup, is that I only have one drive in my pc where windows and my games are on, and he had his game stored on a separate drive from his main drive.
My suggestion, would be to make sure Battle.net and Diablo 4 are on the same drive as your windows/ main drive.
Again, unsure if this is an actual fix, and he has other games on separate drives that runs great. But this could be a possible fix in the mean time.
I have Battle.net and Diablo 4 on same ssd and i cannot play the game anymore since last night patch.
2 Likes
I reformatted the pc and will update you soon if that solves the issue.
My PC Specs are the following:
AMD 7900XTX NITRO+ Edition
AMD 7950X CPU
64GB RAM
BSOD issues only when playing D4 after yesterday’s patch.
Can play WH3, HS, WOW etc without any issue.
1 Like
Since the patch, I’ve also been having massive problems. I have now managed to get into the menu and disabled DLSS. D4 still crashes. Everything was working fine yesterday.
I play with the following settings:
VSync off
DLSS off
Resolution 4k
All settings on ultra
My graphics card is a 3090, CPU is an AMD 5950X, and I have 32 GB of RAM. All other games and applications run without any problems. All drivers are up to date.
I have already uninstalled D4, cleaned the registry, uninstalled Battle.net, and reinstalled everything. The only things left to do are a Windows reinstallation and a BIOS update. I don’t plan to do either since everything else works without any problems.