When playing the game and teleporting back to town (main town or small town), the game will seem like it will get stuck loading. Screen will stay black, and the health and mana spheres stay empty. The skills are still visible but grayed out. It doesn’t go past that point and then freezes. I can still access the menu, but nothing comes up. The only thing I can do from there is exit Diablo 4 and restart. Have lost items this way and it’s kind of hit and miss when it happens.
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Im having the exact same issue. Trying to reinstall the game right now
reinstalling won’t fix anything that an installation repair couldn’t fix.
it’s a game coding problem, overall performance has gotten progressively worse since the S5 patch. I’d be surprised if D4 didn’t cause my current PC problems.
had been playing other more demanding games the entire year without issues after I stopped playing D4 for a few months…then started playing D4 again and boom. CTD’s, BSODs and other things.
I can confirm reinstalling the game has not fixed my issue. It feels like its happening less often but still occurs. Not sure what to do to fix this
I have been having that issue when trying to go into infernal hordes the past few days. No trouble going to town or dungeons but it does what u said every single time i go in IH, I came to forums to see if u guys were having this issue.
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Same issue for me, and it’s happening more and more, almoste every time now
SAME ISSUE HERE. When I port to town from inside a dungeon this happens right when I get to town screen goes black.
VERY FUSTRATING.
Figured it out.
ITS A RAM ISSUE.
Close any or all browser tabs you have open in background or ANY other programs that use up RAM. Check your processes in task manager.
This game apparently is a massive RAM HOG.
Doesn’t sound right to me. I’m having this problem as well, but looking at Task Manager I’m only using 22 of 64gb of RAM when game is open. I’ve kinda tried everything at this point. Run as administrator, changing core preferences, shutting down other processes that might conflict. Wish I could get a refund.
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There’s no way this is right. I’m only using 50% of my available RAM even with other programs running. No way it’s spiking from around 8gb in D4 and using the other 12gb I have available, nothing should cause a 150% increase in ram usage, even teleporting into a super busy town and it happens even going into empty towns or my Den.
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Doesn’t seem likely that it’s a ram problem. Like Eek I have 64GB of ram and with the game running I’m at about 22GB used (D4 using about 13GB). So ram doesn’t seem likely.
I ported out of a seething realm to Gea Kul with no problems, but I needed to port to Zarbinzet immediately. That’s when it went black and unresponsive. Still, see the UI and hear the music playing, just zero health or vigor and can’t see or do anything 
Tried “leave game” but that does nothing. Tried other shortcut keys (like teleport) and they do nothing. Thought maybe changing video settings might fix it but can’t change the resolution while it’s like this.
Ryzen 5800x on a Crosshair Darkhero board with a radeon 6900XT running at 3840x2160 dual monitor if it makes any difference. Windows 10 as well. Latest drivers for everything to the best of my knowledge.
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Definitely not a 100% correct answer. I have 128gb and if it was capacity I would not ever be dealing with this. Currently sitting idle I have 45gb being used and Diablo goes up 6-7gb at most.
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Still playing up, even after patch 2.0.3. It’s like the game partially loads then stalls. I have music, I can see part of the UI (this time the health globe was actually full), but can’t see any terrain/textures and can’t move. Task manager shows D4 at about 4% CPU and 14GB ram usage.
Tried leaving it for five minutes thinking maybe it’d finish loading, but no luck.
That’s twice within half an hour tonight. Each time while teleporting back to back. In this case to tree of whispers then to kurast bazaar, previous time I teleported somewhere else then immediately to the bazaar.
edit: Adding yet another black screen of death. This time teleporting to the tree of whispers, then fairly quickly afterwards to Kurast Bazaar. It’s gotta be linked somehow to porting multiple times within a couple minutes. Never seems to happen any other time.
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Just restarted my game for the third time today. It started only after I downloaded vessel of hatred. Really wish whatever is causing that would get fixed already. It’s annoying, especially when I am playing in a group and keep having to come back and regroup.
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Same issue here, it’s really annoying, losing elixirs and potions every time and a pain in group play.
What setup do you have?
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)
SMBIOS Version 3.2
Installed Physical Memory (RAM) 32.0 GB
Name AMD Radeon RX 5700 XT
Driver Version 32.0.12011.1036
Also happening to me. It happens in the pit going into the portal and in the undercity the same. As well as porting between towns and using townportal from the map.
This is still happening to me frequently.
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It’s not frequent for me… it’s happened 3 times since S6 started. But every time it does happen the strange part is I get a message that “party chat options are now available”. Which is extra weird since I only play solo HC.
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I also have this problem, it only started after installing VOH and it seems to try to add me to a party before the black screen despite being solo, it also throws an out of sync tick with the server. It is totally random for me, I can play for hours with no issue and sometimes it happens on the first teleport after connecting.
Same for me and it occurs very often at least once per hour. And when you restart your game you lose your elixir and opal as well every time…