Game Crashing as of Patch 1.1.0.43487, using AMD RX 6800 XT Reference Card, 23.7.1 Driver, constant Fenris errors

Technical Support
1

As the title says, the game crashes more since the 1.1.0 patch than it did before. Presently, I am not able to even complete any dungeons on my Season 1 character because of the game CTDs and drivers timeout. It’s incredibly discouraging and disappointing.

I’ve been playing WoW Dragonflight with no issues at all for hours at a time, no crashes.

No issues with other games, either, just Diablo 4.

dxdiag stuff to follow"

System Information

  Time of this report: 7/21/2023, 20:49:08
         Machine name: -----
           Machine Id: --------
     Operating System: Windows 11 Home Single Language 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
             Language: English (Regional Setting: English)
  System Manufacturer: ASUS
         System Model: System Product Name
                 BIOS: 4602 (type: UEFI)
            Processor: AMD Ryzen 9 5900X 12-Core Processor             (24 CPUs), ~3.7GHz
               Memory: 65536MB RAM
  Available OS Memory: 65446MB RAM
            Page File: 19448MB used, 55213MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.4.7
DxDiag Version: 10.00.22621.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
    Sound Tab 6: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon RX 6800 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x73BF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_73BF&SUBSYS_0E3A1002&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 49061 MB
Dedicated Memory: 16338 MB
Shared Memory: 32722 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.679688,0.315430), Green(0.280273,0.673828), Blue(0.152344,0.049805), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.010000, Max Luminance = 1499.000000, MaxFullFrameLuminance = 799.000000
Monitor Name: LG HDR 4K(Display Port)
Monitor Model: LG HDR 4K
Monitor Id: GSM7707
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0393367.inf_amd64_6fba1387e8658583\B393268\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0393367.inf_amd64_6fba1387e8658583\B393268\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0393367.inf_amd64_6fba1387e8658583\B393268\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0393367.inf_amd64_6fba1387e8658583\B393268\amdxc64.dll
Driver File Version: 31.00.21001.45002 (English)
Driver Version: 31.0.21001.45002
DDI Version: 12
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.1
Hardware Scheduling: DriverSupportState:AlwaysOff Enabled:False
Displayable: Not Supported
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 6/25/2023 7:00:00 PM, 1831320 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-30FF-11CF-78DC-337C6EC2D235}
Vendor ID: 0x1002
Device ID: 0x73BF
SubSys ID: 0x0E3A1002
Revision ID: 0x00C1
Driver Strong Name: oem6.inf:cb0ae4146b45680e:ati2mtag_Navi21:31.0.21001.45002:PCI\VEN_1002&DEV_73BF&SUBSYS_0E3A1002&REV_C1
Rank Of Driver: 00CF0000
Video Accel: Unknown
DXVA2 Modes: {C58B9A06-7E89-11E1-BB00-70B34824019B} DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {84AD67F6-4C21-419A-9F0B-24F0578906C1}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,BILINEAR,HIGH_FILTER,IMMEDIATE,HDR (MPO3)
MPO Stretch: 1.000X - 1.000X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,BILINEAR,HIGH_FILTER,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 1.000X - 1.000X
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A

2

Stop crying, they are busy nerfing stuff in game

3

there have been a lot of reports of the latest AMD GPU driver and D4 having some sort of an issue with crashes and launches.

I’d recommend rolling back to the previous version of the driver.

4

Having the same issue.

i7-6700k
ASUS Sabertooth
ASUS ROG RTX 3080ti
32GB RAM

5

I’m having the same issue with D4, but the latest drivers are also crashing WoW. Rollback drivers make wow stable, but D4 will not load with out of date drivers. Focusing on Diablo… Playing D4 will work for sometimes 5 min, sometimes 1 Hour.

Tried Windowed mode
Lowering graphical settings to the bare minimum
Monitoring vram, the game crashes between 10gb and 16gb vram utilization, at high and low graphical settings.
Message boards, forums, reddit, the majority of the posts I have seen focused around the 6800xt card, though other AMD cards are affected.

Ryzen 7800x3d
Radeon 6800xt
32 gb ram

6

In the past there have been many complaints about bad drivers, including the introduced MPO (Multiplane Overlay). Dual monitor rigs are more prone to various problems.

7

I have the same video card and constantly crash my pc needing to manually turn off. I play on my main monitor and stream movies ect on my second monitor while i play and I think its related to this but not certain. Regardless its how I play video games and its getting to the point I am going to turn off d4 until there is a fix.

8

Game already hard locked my computer for 5+ minutes last night.

Seemed about to before I force-closed the game (which still temporarily locked my computer) just now after like an hour. Apparently there are new nvidia drivers (I’m on a 3070) from the other day so I’ll give those a shot.

But it’s sure seeming like I’m not playing this weekend if the game will lock my computer up every hour or so. I’m really glad Blizzard shipped a non-critical patch late on a Friday before they left for the weekend (well deserved, i hope they enjoy their weekends) instead of holding this very non-critical patch for Monday so they could hopefully address issues like this quickly as they were discovered.

They said that the patch was supposed to include a fix for the memory leak but I guess maybe it made it worse, or created an all new problem. REALLY EXCITING STUFF BLIZZARD

9

Until today I’ve also been having about 3 or 4 crashes an hour, but I made some changes and I’ve played all day today for about 7 hours with no crashes. I didn’t crash for the first 3 or 4 weeks but an update in June broke something, and the 1.1.0 patch made it worse. No other games crash for me at all.

Sometimes it was driver resets, sometimes it’s to the desktop with no errors, and sometimes its hard crashes with a frozen mouse, the sound stuck on loop and me having to do a hard reset.

I’m also using a 6800XT, paired with a 3700X + 32GB DDR4.

This may or may not work for you but it might be worth a go if you know you’re doing.

I disabled XMP and lowered the frequency of my RAM from 3200MHz to 3000MHz, and increased the voltage to 1.42V.

Undervolted the GPU using the auto-tuning option, GPU is now aiming for 1150mV.

Limited FPS to 80 and set the graphics from ultra to high.

Disabled MPO. - Not sure if this did much though as I did this before everything above and it still crashed.

I’ve got no overclocks on anything, everything’s at default setting except the RAM.

Shouldn’t have to tune my rig down to play one game, but here we are. It’s been completely fine all day, I managed 3 hours this morning, logged out for a bit and then relogged for another 4 hours.

Good luck!

10

Same here. I starting having crashes when i noticed my ram was not running at his max. So i enabled DCOP and went from 2100 to 3200Mhz. Crashes started to happen with 3200 instead having stutters in town with the 2100 speed. Anyways before patch i could have 1 crash in maybe 4-6 hours or more. Now i can’t barely end second dg i do. I don’t think the DCOP causes it.

Not tweaking my PC to play that game, tbh it doesn’t worth the effort for me. Playing another stuff till someone fix that.

Ryzen 5600
6800 XT
32GB RAM

12

You need to check what frequency the memory is.
DCOP is overclocking, with all the pros and cons.
If your memory says
Trident Z RGB DDR4-3200 CL14-14-14-34 1.35V 128GB (8x16GB)
You can check the frequency of the memory through different utilities that can read SPD or go to the manufacturer’s website.

https://www.gskill.com/specification/165/166/1536565042/F4-3200C14Q2-128GTZR-Specification

Multi-Channel Kit

Quad Channel Kit

Tested Speed (XMP/EXPO)

3200 MT/s

Tested Latency (XMP/EXPO)

14-14-14-34

Tested Voltage (XMP/EXPO)

1.35V

SPD Speed (Default)
2133 MT/s
SPD Voltage (Default)
1.20V

  • Reaching the rated XMP overclock speed and system stability will depend on the compatibility and capability of the motherboard and CPU used.
  • Usage in any manner inconsistent with manufacturer specifications, warnings, designs, or recommendations will result in lower speeds, system instability, or damage to the system or its components.

This memory has a frequency of 2133. The rest is overclocked.
To overclock the memory there are 3 parts of the hardware. It is the memory itself, the motherboard and the processor.

The manufacturer of this memory states that it will operate at 3200 when overclocked.

There is a QVL on the motherboard website. This is a list of supported hardware that has been tested with the motherboard. And there if you find your memory and the fact that it can work in overclocking on this board, the manufacturer of the motherboard also states that overclocking will be stable.

And the last thing is the processor, it supports overclocking, but does not guarantee stable operation in this state.

If you have an unstable overclock. It may be defective hardware, overheating, improper mounting, poor power supply, etc. . If it is not defective, then you need to report the problem to the motherboard manufacturer, if they deem it necessary they will release a bios update that will fix this stability problem.

Overclocking and/or undervolting AMD processors and memory, including without limitation, altering clock frequencies / multipliers or memory timing / voltage, to operate outside of AMD’s published specifications will void any applicable AMD product warranty, even when enabled via AMD hardware and/or software. This may also void warranties offered by the system manufacturer or retailer. Users assume all risks and liabilities that may arise out of overclocking and/or undervolting AMD processors, including, without limitation, failure of or damage to hardware, reduced system performance and/or data loss, corruption or vulnerability

https://www.amd.com/en/technologies/expo

System Memory Specification
Up to 3200MHz
Max Memory Speed
2x1R
DDR4-3200

2x2R
DDR4-3200

4x1R
DDR4-2933

4x2R
DDR4-2667

https://www.amd.com/en/products/cpu/amd-ryzen-5-5600

13

Same to me. The game crashes since the 1.1.0 patch. After 5-10 minutes the game close or crash. Never crash before last update. Blizzard must solve it or people with this problem will not play anymore.

14

Wow thanks a lot for the info.

But yeah, manufacturer supports the RAM model and DCOP does the correct OC for clock, voltages and the latencies. I’m only having problems with D4, i had problems in the past but my BIOS was outdated and update fixed it. Thanks a lot for the response tho, very very appreciated (:

15

Overclocking is a complicated topic, you have to be an engineer to understand it all thoroughly. But such companies as Intel, AMD and others have given you the opportunity to overclock your hardware by pressing a couple of buttons. And it often works very well, but not always.

You may not even be able to run memory at 3200 on a ryzen 5600 if you use more than 2 memory sticks. Because it puts more load on the memory controller which is in the processor. As you can see from the last post, only no more than two sticks can run at 3200 according to the specs of this processor. Anything else would be an overclock for the processor.

It could still be a game problem, but more likely it’s a hardware stability problem. It often happens when some game instantly causes problems, and a stress test takes tens of minutes to confirm the instability of the hardware. And passing a stress test is no guarantee that your PC is stable.

The requirements to remove overclocking and use the hardware in standard mode are legitimate.

16

I just repaired the game…Surprisingly it worked for me. Anyways fingers crossed, it has been for 2 hours only so it can be only a coincidence. Let’s see…

Edit. Nope. It worked for some hours. Crashing again. Bored of losing maps again and again. Time to have a break

17

I tried playing today … I crashed or was disconnected like 8 times in 15 min… I give up… I actually love this game and after spending so much time and money on this game i don’t want to quit it… but this game in its current state runs like a pre alpha instead of a finished product and i feel swindled by blizzard… This is terrible.

18

Game crashes everytime i click on discord on my second monitor since season 1. Get to start whole dungeons and strongholds over again just because i wanted to message friends lol. Getting harder to defend this crap - its been almost 2 months now

19

Thanks to a tip from a forum user I managed to be able to play. So, if you have an AMD GPU, activate FidelityFX using performance mode in game and ReBar in your BIOS. I’m finally able to play the game on high settings with high textures without any stuttering (there are still some freezes, I’ll test to lower the graphic settings and keeping only the textures on high).

For those wondering how to activate ReBar in AMD GPUs, make sure your system is compatible.

Compatible CPUs:

  • Zen 3: Ryzen 9 5950X, Ryzen 9 5900X, Ryzen 7 5800X, Ryzen 7 5700X, Ryzen 5 5600X, Ryzen 5 5500X, Ryzen 3 5300X, Ryzen 3 5300G, Ryzen 3 5200G, Ryzen 3 5100G
  • Zen 4: Ryzen 7 6800U, Ryzen 5 6600U, Ryzen 7 6800HX, Ryzen 5 6600HX, Ryzen 9 6900HX, Ryzen 7 6800H, Ryzen 5 6600H, Ryzen 9 6900U, Ryzen 7 6800U, Ryzen 5 6600U

Compatible GPUs:

  • NVIDIA GeForce RTX 3060
  • NVIDIA GeForce RTX 3070
  • NVIDIA GeForce RTX 3080
  • NVIDIA GeForce RTX 3090
  • AMD Radeon RX 6600 XT
  • AMD Radeon RX 6700 XT
  • AMD Radeon RX 6800
  • AMD Radeon RX 6900 XT

Your motherboard may not support ReBar, so be sure to check that as well.

To activate ReBar, follow these steps:

  1. Restart your computer and press the BIOS or UEFI key as soon as it starts up. This key is usually either Delete, F2, or F10.
  2. Once you are in the BIOS or UEFI, navigate to the Advanced or Overclocking settings.
  3. Look for an option called Advanced\PCI Subsystem Settings.
  4. Enable “Above 4G Decoding” Rebar will show up and set “Resizable BAR” to Auto.
  5. Save your changes and exit the BIOS or UEFI.

If you can’t find the Resize Bar option, try to find the PCI Subsystem Settings in the advanced window.

Note: This can affect the performance of some games that do not support ReBar. If you experience poor performance in other games, you may need to disable this function.

My rig is a 32gb Ram DDR4, RX 6700 XT 12Gb, Ryzen 5 5600.

1 Like
20

I’m confused mate, FidelityFX (FFR) or ReBar. Or both? I tried FFR to balanced and was still crashing btw

21

I’m using both.
FidelityFX for the upscale imaging and ReBar for the increased speed between CPU and GPU.