Trying out the server slam and I get to the character creation screen and the game crashes.
The bug Report ID is 1A5BC072-3DB8-43DD-AA6C-168C3C4EDA00
8 Likes
I also have this issue, except mine keeps crashing at the startup screen
10 Likes
I have a similar issue, I get to the screen to create a character or change the difficulty, and it automatically sends me to the character select screen with out clicking on anything. Then lets me select a class then goes to load and the screen goes blank and won’t load past it.
1 Like
Same. I tried the scan and repair option, but it didn’t do anything.
3 Likes
Game was running fine until it froze a few minutes ago, then after the update it now crashes on startup “Diablo” (R) screen.
3 Likes
Same here… Crashes on Diablo Logo, or i get a grey screen, or loads for 4 sec and then crash…
8 Likes
I get the Diablo 4 splash screen when starting the game then it freezes and I have to force close
2 Likes
I can only get as far as Diablo showing on screen. all previous attempts gave me a grey screen. tried scan and repair and also different display drivers…
3 Likes
Same here. The game worked fine during the last go around.
4 Likes
I can get past the splash screen, even watched the opening cinematic but am not even given enough time to click on the create character button before the game crashes.
64 GB RAM
Intel I9-12900K
1 TB SSD
Using on board graphics ATM because my 3080TI died this week.
I’ve also tried the repair option.
2 Likes
guess the server is slammed already, just a grey screen 
3 Likes
I just managed to fix mine by running battle.net as administrator. it then asked for another small update and started working
2 Likes
I tried to run as administrator, but still crashes when the title comes on
4 Likes
Same. game loaded. picked character. froze up. force-closed game. now it just goes grey screen when i try to load the game and i have to force-close it. Trying restart and scanning game files too see if corruption.
2 Likes
I can’t even get to character creation. The IV logo doesn’t even show up behind. I hear music and DIABLO, then freeze, grey screen.
I updated, scanned and repaired. My Radeon RX 6800 XT is up to date and is working fine.
Worked fine for the last two weekends with D4.
Fenris crashes at cutscene
ptCutscene->m_eCutsceneState: PLAYBACK
Launching with Admin does nothing. All other games are fine
Halp!
5 Likes
| E 2023.05.12 20:10:22.139358 | [Game] [Prism] Out of memory when creating texture |
|---|---|
| I 2023.05.12 20:10:22.139717 | [Game] Trying to allocate Texture2D again after purging |
| E 2023.05.12 20:10:30.142048 | [Game] pm_dx12::Device::InitTexture: CreateCommittedResource Failed - Error : OutOfMemory, SystemCode : 0x8007000E (E_OUTOFMEMORY) |
| I 2023.05.12 20:10:30.142066 | [Sigma] — OS memory stats ----- |
| I 2023.05.12 20:10:30.142074 | [Sigma] Virtual Mem Total: 32689.84 MB |
| I 2023.05.12 20:10:30.142077 | [Sigma] Virtual Mem Used: 32688.79 MB |
| I 2023.05.12 20:10:30.142080 | [Sigma] Virtual Mem Used by Process: 20852.03 MB |
| I 2023.05.12 20:10:30.142082 | [Sigma] Phys Mem Total: 32689.84 MB |
| I 2023.05.12 20:10:30.142084 | [Sigma] Phys Mem Used: 16704.23 MB |
| I 2023.05.12 20:10:30.142087 | [Sigma] Phys Mem Used by Process: 10044.60 MB |
| I 2023.05.12 20:10:30.142089 | [Sigma] — OS memory stats end----- |
| E 2023.05.12 20:10:30.142093 | [Game] [Prism] Out of memory when creating texture |
| I 2023.05.12 20:10:30.142493 | [Game] Trying to allocate Texture2D again after purging |
| W 2023.05.12 20:10:37.944957 | [Online.Systems.CPresence] Unhandled fenris game account presence field |
| W 2023.05.12 20:10:37.945024 | [Online.Systems.CPresence] Unhandled fenris game account presence field |
| W 2023.05.12 20:10:37.945056 | [Online.Systems.CPresence] Unhandled fenris game account presence field |
| E 2023.05.12 20:10:38.145449 | [Game] pm_dx12::Device::InitTexture: CreateCommittedResource Failed - Error : OutOfMemory, SystemCode : 0x8007000E (E_OUTOFMEMORY) |
| I 2023.05.12 20:10:38.145465 | [Sigma] — OS memory stats ----- |
| I 2023.05.12 20:10:38.145472 | [Sigma] Virtual Mem Total: 32689.84 MB |
| I 2023.05.12 20:10:38.145475 | [Sigma] Virtual Mem Used: 32686.75 MB |
| I 2023.05.12 20:10:38.145477 | [Sigma] Virtual Mem Used by Process: 20851.84 MB |
| I 2023.05.12 20:10:38.145479 | [Sigma] Phys Mem Total: 32689.84 MB |
| I 2023.05.12 20:10:38.145482 | [Sigma] Phys Mem Used: 16701.81 MB |
| I 2023.05.12 20:10:38.145484 | [Sigma] Phys Mem Used by Process: 10044.60 MB |
| I 2023.05.12 20:10:38.145485 | [Sigma] — OS memory stats end----- |
| E 2023.05.12 20:10:38.145490 | [Game] [Prism] Out of memory when creating texture |
| I 2023.05.12 20:10:38.145728 | [Game] Trying to allocate Texture2D again after purging |
The game crashes at random intervals, here is some debug stats must be a memory leak
Crashing on “Diablo IV” startup screen, still the same after repairing and as admin…
4 Likes
I am having the same issue.
Running as administrator fixed my issue.
1 Like
Your game seems like it crashed far later. Mine wont get to character creation before dying. It wont even complete the name. It doesn’t show the IV completely before dying.
1 Like