Diablo IV Login/Queue Issues - 6/8/2023

Technical Support
503

I was informed by 3 different technical support (GM’s) over the last 4 days to post this on the forums in hopes it would be resolved. It’s hard to believe that players have to post threads like this one for the public to see, in hopes to get a possible response from the powers that be.

I have been playing blizzard games for almost 25 years and remember the days where support tickets were resolved by the technical support team through a private ticket in a professional and timely manner.

I was directed to post this in the thread below but it’s now locked. So here’s a new one.

The patch that went live 3 hours into the Diablo 4 second beta (server slam) caused my GPU to go into melt down, along my install of windows 10 to become corrupt. Not even a system restore could revive it.

I have reason to believe the patch caused my in game resolution to get locked to that of my desktop(4k), because it was ‘‘greyed out’’ and I couldn’t change it to 1440p which I had it set to prior to that patch going live, and everything was running fine.

Just a few minutes after logging in after the patch I received a black screen as my GPU fans began to scream. I’d like to mention that prior to the patch going live my Titan X was running fine as it did in the first beta. I had no issues up until that ‘‘server slam patch’’.

It caused my GPU to reach temps so hot the backplate was charred. The technician that replaced my GPU with a RTX 4070 was surprised it didn’t cause a fire.

At the time of my GPU burning up I was just standing in Kyovashad idle and navigating the UI while using the vendors to upgrade/sell gear. What happen was similar to what this content creator explains in the video provided below, at the time stamp (4:59).

Diablo 4 Beta: We Recorded the Mysterious Anomaly Killing GPUs with a Gigabyte RTX 3080 Ti! - YouTube

I tried to RMA my card but unfortunately the manufacturer warranty expired about 8 months ago. I had played nothing but classic WoW with it for the last 4.5 years, which isn’t demanding at all. The card had a lot of life left in it.

With that being said, I was hoping to receive some sort of compensation for the RTX 4070 I had to purchase along with the cost of labor. Which was not exactly cheap to repair. On the bright side I got a free copy of Diablo 4 with with my purchase of that new RTX 4070, which is ironic to say the least. Might wait until ladders are added or at least until there are no more reports of GPU’s burning up.

I’m looking forward to a response from the powers that be in regards to my request. In the form of an e-mail would be appreciated.

  • Goth
504

Games can’t melt GPUs that’s probably why support did nothing for you lol…

It’s a fault with your card one of its failsafes for temps didn’t work the way it should and would have happened on a different game. Just so happens you were playing D4 when it occurred.

Best of luck,

D4 didn’t cause this the manufacturer of the card did when they assembled the card.

3 Likes
505

Watch the video before you talk non sense. Also I was playing games like path of exile and black desert online prior to the open beta at cool 69 degrees celcius.

1 Like
506

I don’t need to watch a video I work in IT.

Hardware does not burn/melt/fry due to software.

There is a fault in the hardware itself.

Also a channel with 300 subs is less than reliable. Just saying, just because you found something that fits your vision of what happened doesn’t make it true.

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507

So I’d imagine you are sitting at your IT job posting on these forums instead of working. Not gonna feed you troll.

Replies like yours are exactly why it’s wrong that players can’t speak with blizzard technical support in private. At least ones that have the authority to elaborate on the issue.

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508

Actually I’m on vacation until the end of June, funny how that works! Ever hear of a vacation?

Support will not respond to hardware issues due to it being in the manufacturers end

Meaning it’s not blizzards problem to support hardware issues. It’s the GPUs manufacturers responsibility and now that the warranty is expired it’s no longer theirs.

So you will probably never get a response regarding hardware since they don’t support it. If it was software/game related they would answer you.

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509

He isn’t talking nonsense

A batch of poorly done 3080’s were discovered to have problems when, new world I think it was, dropped and bricked a couple of GPU’s. The uncapped framerates combined with the faulty manufacturing led to the failures.

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510

ALSO you didn’t even bother to look at the comment from the person who posted the video.

THEY EVEN SAY IT WASNT D4 that caused the issue lmao…. EVEN the video you posted stated it wasn’t the game that caused it but a faulty fan controller on the card!

So who is the troll???

Expecting blizzard to pay for your card is laughable. Go back to whatever hole you crawled out of.

1 Like
511

I specifically stay away from comment sections in most cases, because there are usually narcissistic or even white knight comments like the one I’m replying to. The forum that this happens most commonly on are the blizzard forums. What compelled you to post in this thread in the first place?

It was to be directed at the technical support team on this forum, because apparently the team that answers tickets and the team oversees situations like this are not the same team. I wanted them to shed some light on the issue more than anything. That’s also why I said i was ‘‘requesting’’ compensation for the 1199$ I had to spend.

What makes you think that the problem with my GPU was the fan? I didn’t have a 3080 ti. I had a Titan X SC, which is not even close to the same make or model of that of the 3080 ti.

I stated that my situation was ‘‘similar’’ to the video, but in no way exactly the same. It did however burn just sitting idle in kyovashad, so I thought I’d link the video as an example, since I found it on the last pages of the thread I was directed to post in.

I said I had reason to believe that my in game resolution was locked to that of my desktop(4k) after the patch was deployed. The in game settings showed I was at 4k resolution which could not be changed since it was greyed out. I had my resolution set to 1440p prior to the patch. So the patch seemed to have reset my graphical settings which caused this issue to begin with.

I monitor all the temps/usage and FPS on my PC with RivaTuner. It ran just fine the night before the server slam, my fan speeds and temps were normal. As I said before I was playing other games just fine the night before beta.

Do you believe that a GPU in which has never even got to the point of showing artifacts would just overheat in and instant to the point it charred the backplate, while sitting idle in D4?

With all that being said, you will not get another response from me.

I’m looking forward to a response from blizzard as to what happen.

512

You’re going to be waiting a long time blizzard isn’t responding to you here :joy:.

I’ve told you the cause wasn’t d4 you just are not listening, you are either incompetent or stubborn or both.

Get a tent and some food you’re gonna be here a while, until the thread closes automatically in a month due to inactivity.

Also bumping your thread to keep it active will get you banned in the forums just a heads up.

Good luck waiting for blizzard to respond to this thread about a problem that has nothing to do with them lol

513

This has been out there now for a month or so. Essentially the problem boils down to this:

The 3080 (Gigabyte were the worst offenders) had a manufacturing defect that only presented once certain conditions were met.

These conditions could be met by means other than simply playing Diablo IV. It just so happens that Diablo IV is a game that pushed the card to the point where this defect presented and caused the failure.

The actual blame is with the manufacturer of the card.

Regardless how you feel aobut Vinnie’s response, they are correct.

Computer hardware is built to protect itself from these failures. When these types of failures do happen, its due to a failure with the hardware protection or the design of the hardware in such that it will fail if certain conditions are met.

So again. Its not so much that Diablo IV caused the hardware to fail, but more that Diablo IV caused the hardware to reach a point where its manufacturing defect activated and essentially failed itself.

As a final note:

I’m not completely putting Diablo IV off the table either. Their game has shown some issues with inconsistencies in performance across the board and the need for better efficiency in how the game handles the graphics.

Anyway. Bottom line. Diablo IV didn’t directly kill your card. But it indirectly caused the card defect to trigger and fail the card.

And with you having an older card, this could have been building up for a while without any signs till it failed.

I had a 580 that suddenly burnt itself out while playing Overwatch. Did I blame Overwatch? No.

And this is from someone with over 30 years in the PC repair industry.

Game on.

2 Likes
514

I agreed with him, what you mean? He’s one of the two likes that the comment got lol

1 Like
515

No, I was using your 3080 comment for reference. I was actually responding to Gothic.

516

The person who posted the video edited his pinned comment 4 days ago
" Pinned by Palatech Gaming
Palatech Gaming [4 days ago (edited)

UPDATE: After extensive testing, we have found that the issue is related to a fan controller malfunction resulting in the card overheating. Lately we’ve had this behavior occuring randomly in other games as well, which means that it has nothing to do with Diablo 4."

You posted this reply 2 days ago. Hilarious.

1 Like
517

If you want to link youtube video to bolster your point, at least read the pinned comment section so it doesn’t invalidate your argument.

1 Like
518

Honestly, we shouldn’t reply on the thread so it’ll automatically close in a month

519

Hello everyone.

I’m the guy that created the youtube video about RTX 3080Tis getting bricked while running Diablo 4.

Please let me clear this whole thing up.

Since we bought this Gigabyte RTX 3080 Ti about 3 months ago, we have tested it at full speed under full load (99% usage) in dozens of very demanding games and synthetic benchmarks, and the card would always run at about 1860MHz boost speed and 73 degrees Celsius with the fans spinning at around 70-80%.

Diablo 4 was the first game to ever exhibit such an abnormal behaviour and this happened the second time we run the game. During the first day, we played for hours without an issue.

I had never seen something like that, this just didn’t make sense. One of the commenters suggested that this might be caused due to an overloaded memory rail and even posted a technical video explaining why this might be the case.

After the first open beta weekend, we went back to playing various other games, like Hogwarts Legacy for example and the issue didn’t occur since.

Another commenter suggested that this might be a fan related issue, but at first I didn’t believe this was a possible cause.

Then I watched the video again, and I noticed that I had forgotten to set MSI Afterburner to display the card’s fan speed while running the game.

So, I went in the settings and set the fan speed to be visible in the UI.

A couple of days later, possibly out of coincidence, the card started exhibiting the same abnormal behaviour in other games as well and not just Diablo 4.

But this time we had one more clue that made everything obvious: the gpu fans were running at just 41%, which is way too low. In fact, as I found out later after testing, the Gigabyte RTX 3080Ti has fans that practically cut off completely at 41% speed.

In plain words, for some unknown reason, even if the card was under full load, the fan controller was acting as if the card was still in idle state, so the fans wouldn’t spin as the temps got higher and higher and the gpu was throttling, decreasing its operating frequency all the way down to just 300MHz, trying to avoid frying itself due to overheating.

I installed the card in a different system to test it further, and the issue didn’t occur on its own, so I tried to replicate the issue artificially by setting the gpu fan manually to run at 41% and voila: The abnormal behavior occured again!

So, as it turns out and as I already mentioned in my recently pinned comment in the comment section of my video, "after extensive testing, we have found that the issue is related to a fan controller malfunction resulting in the card overheating.

After some more digging, it turns out that this is caused at least partly due to a faulty-buggy bios/fan curve on many Gigabyte RTX 3000 series cards specifically, and the bug triggers randomly (possibly due to software conflict with some other program):
https://www.reddit.com/r/gigabytegaming/comments/jv7bcr/gigabyte_rtx_3080_gaming_oc_fan_issues/

The solution to the problem is either applying a custom fan curve with MSI Afterburner before running a game, thus bypassing the Gigabyte bios fan curve (recommended way), or flashing a compatible BIOS for the same card from another vendor (eg ASUS) on your Gigabyte card (unorthodox way)".

Sadly, Gigabyte hasn’t released an updated bios addressing the issue till now.

Maybe I should make a follow up video explaining all this but I thought that the recently pinned comment was sufficient.

This is our original video:

In any case, I hope this helps!

Anthony,
Palatech Gaming YouTube Channel

2 Likes
520

Nice to know there is actual facts to back up even my thoughts about this.

I just knew it wasn’t D4 itself that was causing the problem.

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521

It’s insane blizzard hasn’t commented. If they really did set display settings to 4k and lock that in with a patch, they are totally responsible for it. I love blizzard but that’s crazy now I’m scared to play the game with my 3060 6gb laptop.

522

Did you just ignore the rest of the information?

The whole point of Palatech’s reply was to point out there was a flaw in the Gigabyte cards that showed up when Diablo IV ran on them, and they were able to duplicate the condition under testing to prove it wasn’t Blizzard’s fault for the failures. It was Gigabyte’s.

Again, let me reiterate. Gigabyte’s fault their 3080s were dying. However Blizzard/Diablo IV developers are at least responsible for the lackluster graphic optimization and setting config problems.

And finally, again I will strongly advise removing the Diablo IV Prefs file from the Diablo IV folder in your Documents location.

That way you won’t have any graphical settings from the beta/slam causing issues with the final version.

2 Likes