Diablo IV - Crashing/freezing on PC / Unplayable

Technical Support
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Returning player just came back for Diablo IV and i’m crashing when i’m ingame for 2-10 minutes. it starts with a few small freezes wich gets worse. My whole pc gets stuck and i have to Force restart my pc or wait a long time and i get this error in Battle.net app:

Whoops! Looks like something broke (or crashed)
Please try restarting Battle.net and/or your computer.

More help: BLZBNTBNA00000005

Also had contact in a ticket and it said i needed to post on here. ticket id: * EU97698387
My specs are as follows:

M.2 2TB SSD (Windows 11 + Diablo IV installed on it)
32 GB DDR5 RAM
RX 7900 XTX GPU with 24 GB of Vram
Ryzen 7 7800 X3D cpu
playing on a ultrawide in 1440p with a 144 hz refresh rate.

The game is really unplayable for me. i have a system wich is more then capable of playing this.
Any other game i can play in 1440p with high fps on maxed settings and i have no issues.

It’s 100% certain on the game Diablo IV end. i see many reports of these issues and it HAS to be fixed.

1 Like
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Try posting a copy of the FenrisDebug report from your latest crash. You can find this in the game installation folder.

Use pastebin.com to share the contents of the file. (open the file, copy and paste it on that page, create a paste, share the URL)

Then we can review it for suggestions.

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here it is: I 2024.12.25 17:28:49.018496 0 [Crash] User defined symbols path: C:\Program Fil - Pastebin.com

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Yeah man i feel your pain I actually had to take it off a M.2 drive 4tb Samsung 990 pro because it would not play at all, had to put it on a regular SSD drive just to play I swear it has something to do with the game having issues with the drive. Its been 2 years since I had to do that and it is annoying.

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Good find also uninstall any intel rapid software. It would crash my Diablo 4 and BSOD my system. i9 64gb ram

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game been crashing and restarting my
computer or just locking it up , crash number
7B619ABA-3782-4F27-A867-68C4039810FA

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Do you have an email I can sent my Fenris file to by chance?

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You can link it here or create your own thread for it.

I need to follow up on a couple of these, been a busy time with the holiday week. Will try to review them later today.

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Ok will do thanks for responding back to me

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Sorry for the delay.

Looks like one thing that you need to adjust is your swap file settings. You don’t have enough paging file, I can see by this stat alone:

I 2024.12.25 17:28:51.283238 0 [Sigma] — OS memory stats -----
I 2024.12.25 17:28:51.283243 0 [Sigma] Virtual Mem Total: 32245.82 MB

That tells me, that the current swap file size is less than 1GB. You have 32GB of physical memory, and your virtual memory is just a bit more than 32GB, so that’s how I know. (virtual memory is a combined total of physical memory + swap file space) You can monitor this by viewing task manager → memory, and looking for “Committed” near the bottom.

This game pretty much requires a swap file to run better.

Use this link for instructions on how to setup a fixed swap file size:

-Diablo IV has run out of memory - #103 by DTMAce-1687

However, for your card and setup, use the value of 32768 for both Min and Max.
Do not use more than one drive. Preferably, just leave it set to the default drive (C:)

See if that adjustment helps FIRST.

Otherwise…

I see you are also running a 1440p res on an ultrawide.

With that setup and GPU I would recommend the following settings, at least to start with:

  • Cap the FPS to 100
  • Use Ultra but without Ray Tracing (to start with)
  • Disable Chromatic Aberration
  • Disable Distortion

Try those settings next. I would even go so far as to cap the FPS to 100 anyway, regardless.

What you need to do is to force the system to run in a way that it keeps the in-game latency response under 10ms. No there is no way to directly measure this without installing monitoring software called RivaTuner statistics (part of Afterburner). But installing it isn’t needed.

You can also directly in-game monitor your FPS. Just hit CTRL-R once. If you hit it twice, it will show you your internet latency. A third time turns it back off.

Point is, if you are monitoring the in-game FPS and you see it constantly changing, dropping and dipping, you have an issue. A cap will help alleviate this. Which is why for your hardware I recommend starting at capping it to 100, along with setting up a fixed swap file.

Let me know if you have questions.

11

I recently reinstalled D4 and it 100% crashes every time and forces me to restart the PC since it renders Battlenet launcher unusable, using an RX 7900 GRE and in HDR mode, however when I turn off HDR it’s a roll of the dice and will launch sometimes and crash other times. Happens on both systems.

And I have a fixed 16,384 MB swap file so that’s not what it is.

i7 12700K
RX 7900 GRE
32GB DDR5
2TB NVME PCIe4

Ryzen 5 5600X
RX Vega 56
32GB DDR4
1TB NVME PCIe4

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If you can, post a copy of your fenrisdebug report so I can review the settings and stuff. You can use pastebin.com to share it.

That card is a decent card, but may have some optimization settings that may help.

Thanks,

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I figured it out, I decided to put one of my older SATA SSD’s and copied D4 to it and now it runs fine. Someone I talked to mentioned that the game may not like NVME SSD’s. Strangely enough a few months ago when I played before uninstalling, the game ran fine on my NVME drive, perhaps a patch changed something.

14

Try disabling direct storage. This can also help.

You can do this via these steps:

Command line arguments are used to help the game run on your system by disabling or preventing some things from happening or enabling some things prior to launch. To access the settings you do the following:

  • From the Battlenet App game page for Diablo IV, click the Gear Cog to the right of the play button.
  • In the menu that appears, click on Game settings.
  • On the next page, you should have an option for Additional command line arguments. Click the check box to enable.
  • Use the command

-disableds

  • This is used to disable Direct Storage
2 Likes
15

Wow thank you, that works with the game running on my NVME drive now.

1 Like
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