Diablo 4 teleport to town crash

Games crashes 50% of the time when I try to teleport from a dungeon or any zone to town. It was occurring less frequently before the season 6 upgrade. With or with out the expansion, I am still crashing when teleporting, I play PS4 and PS5 happens on both.

Please fix this , makes the game very unenjoyable and increases the hate for Blizzard. I am a casual player and I loose valuable items and time.

Update: Oct 29 still no fix, still occurring constantly. I play now every 5 minutes to crash and restart. Great Game guys. Does anyone know what happens to the Sony crash error reports I keep sending in? They must have thousands from me alone.

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Yep, had the same exact problem on PC with 1080ti, so itā€™s not just a console issue. Seems the game has a massive memory leak as Iā€™d also get ā€˜out of memoryā€™ errors as well.

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This has been going on since season 2. They obviously dont care to even look into it. Way to go Blizzard Tech!

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Actually your memory errors could be to not having enough virtual memory. Very common problem with this game. I have other posts up with fixes on that.

Iā€™m running 32g ram, literally tried everything all the way to prioritizing my pc for 90% of the bandwidth of my house. Iā€™m using a memory dump, booster, etc. itā€™s an issue with the game. With so many people having the same problem, Blizzard should maybe start looking for a fix.

Can confirm itā€™s happening on random PS5 systems too

Has gotten me atleast 10-15 times since Thursday

Why??? ??? ???

I have never encountered ANY memory booster software that actually does any boosting. Like ever. And I have tried a few over the years.

Seriously, consider using this post and its instructions, see if this helps you:

-Diablo IV has run out of memory - #103 by DTMAce-1687

And dump that memory boosting software down the memory hole. :stuck_out_tongue:

This is why I tend to think its more in-line with a network/internet connection issue.

Iā€™m about ready to start a new thread on that subject I thinkā€¦ Ugh.

I take a risk any time I teleport/waypoint to any location, pits, hordes, NMD, literally any time you have to load to another area and then UI is still up but the background is black. I can open the menu ( can not leave game but can exit game). I still see the chat log going, people logging in and out on friends list. There is only 1 solution I can do and it is to close and reopen the gameā€¦ I lose my incense, my opal, my pot, and if its horde I then lose my key. This has happened not once, not twice but at least a hundred times since new season. Sometimes I go an hour and all good, the other way it goes is every other time I WP/teleport/load to a different area. I have yet to see 1 damn blue post saying they are aware of this issues and looking into it.

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Happening to me on PS5, quite regularly. Quite frustrating too.

So, got black screen once again, this time, ā€œdetected corrupted dataā€ and was able to recover. Then had to download a small update. So went from black screen and having to hard reset, to black screen, but then recovery from ā€˜corrupted dataā€™. What kind of damage is D4 doing to my system with itā€™s crashes and forced hard resets??

I suspect if its damaging anything, its going to be mostly their own game files.

Essentially, file damage occurs if the process of writing a file is interrupted mid-write.

For most things, this isnā€™t an issue, but it can damage a database or file for a program like Excel or Quicken for example, if it were in the process of saving said database/file when it spontaneously rebooted.

So the same could happen to other things. Its the active programs that would be most at risk. But the chances of damage is very small for most issues like that. Most programs are primarily reading, not writing. Windows has open log files and such, but they are built to handle an interrupt like that.

Exactly the same problem here

Possible fix?

I have been plagued by teleport CTD (Crash To Desktop). I tried multiple ways to fix it:

  • repairing
  • reinstalling D4
  • Upgrade GFX driver (which made it WORSE: BSOD).

From the Fenris report I can see it is a graphics hang problem:

Signal Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)

But the thing is that my wifes PC has no problem.

I tried to copy her setup, and installed same nVidia driver Version 560.94.
Today no crashes.
Let me know if this fixes it for any of you, or it is just a coincidence that it worked.

Happens to me all the time on PS5 when I use town portal.Black screen. Crash. Send error report. Restart game. Lose my buffs/obels/potions. I have VoH. This only started when it went live. Driving me crazy.

Right now, the latest driver that isnā€™t causing issues for some is the 561.09, which I believe is the next one after that one.

But you are fine on that, so leave it there.

Iā€™m curious if anybody else is having the same problem as me
When I town portal to anywhere thereā€™s about a 50/50 chance that I get disconnected I have seen other people mentioned before theyā€™re having the same problem
Iā€™m curious to see if the players that have this happen do they receive the same following messages as I do
A system message saying that you are no longer in voice chat And by the way I donā€™t use voice I have that completely turned off
And my party has been disbanded when Iā€™m not in a party
If anyone else has encountered these problems and a way around it I would greatly appreciate any advice on what to do

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I wish Blizzard would even say that they know this problem exists. What a lazy teamā€¦I can port 1 time, then after that crashes. Id love my money i spent on this game so i can apply it to cosmetics for PoE 2.

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This is still happening after 3 updates. You should be inundated with crash reports from my PlayStation 5.

Amen to that, PoE2 here we come!

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