Diablo 4 keeps crashing (fenris)

Technical Support
1

Hi, i keep having fenris error these days, mostly it crashes as soon as i log in my character. If limiting the framerate to 60 or even 30, the game lasts longer but eventually crashes as well.

Most of the crash logs refer to “RenderThread” handling fatal error.
One of the recent crash code is:
8880B8D8-8A39-4B35-892A-29AAF6207746

Following is the detail situation:

Is this a crash to desktop, does the client freeze and close, freeze and stall, freeze and recover? -crash to desktop + fenris

How frequent are these crashes/freezes? -when first time playing, maybe 3 hours; then every time i log in to my character.

Does it affect all characters or only a specific character? -all

Do you get any sort of error message, error code or crash ID? -8880B8D8-8A39-4B35-892A-29AAF6207746

What troubleshooting beyond the post I link have you already done?
1.Cancel XMP
2.Cancel HDR
3.Reset Nvidia control panel
4.Reinstall Diablo4
5.Remove hi-res texture
6.Change the game setting to low
7.Turn off Nvidia reflex
8.Change “disable chroma effect” in LocalPrefs to 1
9.Change the game folder to another HDD
10.Updating GPU driver
11.Limiting framerate to 60 (crashes less), 30(crashes lesser)
Only 11 reduces the crash chance, but it doesn’t eliminate the problem.

6 Likes
2

I had the same issue. The fix for me was to make sure my computer always used to dedicated graphics.

Nvidia Control Panel can do this, but if you are on windows 11, I believe Windows 11 controls it now instead (type in Graphics Settings). If your computer has a manufacturer program it may also have a setting to set which graphics card it uses.

Seems a lot of them have them set on a hybrid mode that chooses which one is needed.

The error you have is the same one I had, hope this helps.

2 Likes
3

Which setting do you set it to in Graphics Settings on Windows 11?
Let the program decide, Power Saving, or High Performance?

1 Like
4

Blizzard what is wrong with your game?!
I died today with my hardcore character because of your non-stop crashes?!?!?!
70 euro for what? For errors on every 30 minutes and praying to not be dead when login again???

5 Likes
5

I choose d4 specifically and did performance.

2 Likes
6

Thank you, after doing this I haven’t had a Fenris Diablo 4 crash since I changed this setting to high performance.

If anyone else sees this, definitely give it a shot. Diablo 4 wasn’t in my list but I used browse to find Diablo 4 exe. Not the launcher, and added it to the list.

1 Like
7

Please provide a fix for this. the game crash for me around 3 times per hour

EECA86E9-92D2-4637-AC98-3CB9B452F5C5

8

Game is unplayable. I log into my character and game immediately crashes.

4AA34795-9475-45D9-95E8-3840E7EB2B02

1 Like
9

I went thru pretty much all of this as well.

My crashing started yesterday and was pretty much non-stop all day (total of 12 in all).

However, after reading the boards, it was mentioned that there was a problem w/ limiting the frame rate. I believe this is when my problems started since I don’t have a 4k monitor, I limited my FPS to 60.

Anyway, I set my graphics to “Ultra” and it has been stable ever since.

Give that a try.

10

I’ll try this out and see if this works or limits the crashing

11

Cant hurt, right?

I tried everything else from what I knew about other games.

Going up in settings was the exact opposite of what I tried and it’s been working for a good 5 hours.

1 Like
12

The worst part is that after each crash the game is bloking my account for around 20 seconds or more. so, I can’t join the game inmediatelly.

this is not helping with the frustration we have at this point.

13

It is not working. It did for a bit before crashing. It only started doing this today

14

Yeah, whatever the issue is, it just started w/in the 36 hours or so.

I moved my settings back down to “High” after I received an out of memory popup error w/ the Ultimate setting and it’s still more stable for me but I am getting the crash to desktop. Just a lot less frequent.

1 Like
15

I reinstalled onto another drive and still getting crashes. Seems blizzard has no idea what is going on from other threads I’m reading

2 Likes
17

Please at least remove the account block after each crash. that is making me waste a lot of time waiting

18

I had that issue during beta but not since they went live.

Very odd.

1 Like
19

Getting the same Fenris error, tried all steps, reached out to support. Tried Ultra settings, tried win 11 graphics control settings, running d4 in 30 fps in 1080p on an 4080 and current gen i9 and still cannot play for more than 2 minutes???

1 Like
20

Same issues here. Ryzen 3600 / 2070 super. I have tried many different graphics settings, texture settings, resolutions. No difference. Nothing is overheating and not running out of ram or vram. Latest four drivers, still same issue.

21

I rolled back to the previous nVidia and set graphics to “High”

Seems to make it a bit more stable.

Not fixed mind you, just more stable so I can complete a dungeon or two.

1 Like