Diablo 4 keeps crashing (fenris)

Technical Support
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103 posts were merged into an existing topic: [Main Thread] Game Crashing specifically after patch 1.0.3 (June 27th)

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Error D599AAA0-401A-47DE-978C-DBCDD13FDF90
With Fenris, I dont even know what that is, but is related to Diablo 4…

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23BAFC30-9CA3-4ECF-8659-5FA028E15F9F then just drop outs from town within 1 minute. Will wait 30 min try again get 5-10 min of game play then fenris again then just straight drops rinse and repeat.

1 Like
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92C9DD31-6443-4944-BB01-065A9D69FBB6 again and again

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Guys, check your VRAM (graphics card memory) in Task Manager while playing Diablo 4.

Simply under “Performance”, then “GPU” and then the “dedicated GPU memory”.

If you have stuttering or regular crashes, it could also be because the GPU memory is emptied too late or not at all while playing.
You can do this manually, for example by changing the “Textures” from “High” to “Normal”.
But that shouldn’t be the case!

Blizzard needs to finally address this issue!

3 Likes
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Thanks for sharing this, putting task manager gpu info live while playing and resetting every so often helped me stay crash free, hope they fix it soon. i9 10 core 5k imac, 16gb radeon pro 5700 xt. Win 11 boot. I also selected no paging file, that may have helped as well.

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im getting the fenris error also, i cant even load the game- pc, xbox is great…why do i pay 99.99 for a game i cant even load? reading alot of the post here all our pc are overkill for this game and we all having problems, how does this go on for with no support from blizzard?

2 Likes
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Hi folks,

Please use the main thread found here.

This way it’s more likely that blizzard action it.

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This game keep crashing more and more, after tp, after open a treasure box, after get in the dungeon, mid way through dungeon

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Whilst this does clear the VRAM, I’ve found that it’s effects are hit or miss. It seems to introduce other graphical weirdness - strange interface flashes, random things not loading correctly etc. It may be because I’d done it 2-3 times by then, but I basically now use it as a way to complete the content I’m currently doing (NM dungeon or whatever) and then quit game and reopen when I get back to town.

It’s not ideal, but at least I’m not losing keys/chests/whatever, so it’s better than nothing.

EDIT: just to add, I have an AMD GPU/CPU.

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On Xbox One S I have been getting 100 game freeze’s/crashes since June 1st. I don’t get error codes at all, it just crashes and have to re-log back in or it freezes up till I close out game and restart. I have tried all trouble shooting tips of my own, trouble shooting tips Microsoft had in mind and all trouble shooting tips Blizzard had/has suggested but my problems still remain. Now I don’t get this while teleporting any where I get them while just playing the game naturally. I just tired of dealing with this 3 times every 12-15 hours of straight gaming each and every day. This needs to get resolved very soon cause I not happy I shelled out $100 for this kind of crappy service blizzard is providing! Now sorry I will never see the response to this post cause it took me 3 hours just to find this forum to rant about my issue and another hour to find the right spot to rant! I just want my fav diablo game ever to get fixed which we all know here “that will never ever happen!” Fan of diablo 1, 3 & 4!

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