Diablo 4 intermittent freezing

PC Bug Report
1

Hi there,

In the betas I didn’t notice any issues with the game, however in the server slam and in this full game release I have been getting intermittent freezing where the game will just completely freeze up for 1-3 seconds before returning back to normal. At times (although much more rarely) the game will just completely crash to desktop.

Strangely at times the game will run for literally hours without a single freeze. Then other times freezes every few seconds again.

When not freezing I am getting a consistent 140fps. The issue seems to happy anywhere, sitting in town with no one else around, in dungeons, open world, etc etc. I’ve died many many times due to this bug happening and its infuriatingly frustrating.

My build:
AMD Ryzen 7 5800x
32 gb ram
Geforce RTX 3080
Installed on SSD

Temps while playing:
CPU - 61c
GPU - 49c

Usage:
CPU - 33%
Memory - 62%

Things I’ve tried:

  • Lower graphics
  • Turn off cross network play
  • Change network from private to public (was already public)
  • Disabling Microsoft Device Assoocation Wave Enumerator
  • Downgraded to low texture pack (had high installed)
  • Completely uninstalled and re-installed
  • Re-installed on a different drive

Please fix this.

20 Likes
2

Did you get it fixed? Died in HC because of it

2 Likes
3

Literally everyone with a RTX 3080 is experiencing this issue. Better buy a new graphics is the only tip I have for you …

4

I have the same issue, where my game freezes for up to 10 seconds sometimes, most often its for 1-3seconds. It could happen anywhere, in town, while riding on my mount randomly in the world, in dungeons, literally anywhere.
playing everything on low exept texture quality (medium) particle quality high, low fx turned off , distortion turned off.
cpu: i3-1300f
ram: kingston 32gb ddr5 6000mhz cl36
gpu: RX 6650 XT

2 Likes
6

Happening on my 4090 mobile as well, so it’s not just 3xxx series. In my case it locks up for 1-3 seconds, the sound hangs and it’s a toss up as to whether it comes back or the whole system restarts. This is the only game this has ever happened with in the few months I have had this machine.

7

I’m having the same issues… Internet connection is stable and no issues with graphics.
Also tried reducing strain by lowering graphics and no change.
Installed the HD pack and no change.
I’m able to stream and play D4 at the same time, stream remains stable, but D4 randomly freezes.
Cost me plenty gold and helltide loot…
Keen for a fix since release!

2 Likes
8

Same issue here. I’ve noticed its mainly when I enter a new town, opening my inventory or mounting is when my game freezes.

3 Likes
9

Same here i have a 3050ti Laptop gpu and after i open my inventory or loading a dungeon it freeze randomly .

10

J’ai un problème similaire , bloquage du jeu intempestif, en jouant en “extrême” j’ai déjà perdu un barbare a cause de ça …

Une fenêtre blizzard s’ouvre avec un rapporteur d’erreur (que j’ai eu peu être 30 fois depuis …)
Avec un code d’erreur associé,il suffit de cliquer sur relancé en bas de la fenêtre et le jeu ce relance,la sélection du personnage ce refais seul sur le personnage que l’on jouer au moment du blocage.

Je joue sur laptop avec une configuration au delà des attentes de Diablo 4 concernant le matériel et de très loin.

Ce problème arrive il seulement au jouer laptop ?

J’ai remarqué une chose a force d’essai divers et variés ( croyant que cela venait du matériel ou logiciel autre ), lorsque j’enlève le branchement du chargeurs batterie sur secteur je n’ai plus ce “bloquage”. La seul contrainte étant la durée de la batterie en jeux…

je me suis alors dis que jouer en mode Écho devrais régler le problème absolument pas. j’ai réduit les capacité GPU et CPU comme si je n’étais pas sur secteur, idem toujours le même problème. Évidemment j’ai même essayé de jouer en qualité Bas avec tous au minimum dans le jeu ( du gâchis avec une configuration haut de gamme ) cette modification ne change rien le bloquage intempestifs et qui est d’ailleurs aléatoire reste. …

Chose a noté, je n’avais absolument pas ce bloquage lors des 2 premiers jours d’accès anticipé, ni lors des bêta ( toutes joueurs ) ni non plus lors du test “slam”.

Je pense qu’une mise a jours certainement (graphique) du jeu de la part blizzard nous a donné a de nombreux joueurs,ce problème qui n’existait absolument pas avant. Ou peu être une mise a jours NVIDIA.

Toutes les personnes ayant ce souci on est une GPU NVIDIA ?

En soit un “bloquage” du jeu, ce n’est pas la fin du monde ( sauf quand tu meur en extreme pour ça ), Mais l’expérience de jeu ce voit très négative malgré que le jeux soit magnifique.

Je pense que nombre de joueurs doivent subir ce lourd désagrément,et que blizzard nous patchs ça rapidement…

Soyons patient. Courage a celle et ceux qui joue en extrême comme moi avec ce lourd problème.

1 Like
11

Me too I often get a total freeze of a few seconds. It seems to happen more often of i touch stuff in my second monitor.

Ryzen thread ripper, GeForce 1660, 32gb ram.

It runs well it’s only that issue that really pisses me off since I lost my hc druid because of it

12

I’m also having the same issue. I’m getting 145fps while playing then big freezes for no apparent reason.
I am running with an RX6800XT.
From reading other forums, I think its a VRAM issue due to poor optimisation.
Looking at the metrics while playing, VRAM utilisation constantly hits 16gb while playing at 4k, which is crazy. RDR2, Witcher 3 and GTA5 all don’t use that much VRAM. So I think its poor optimisation causing a huge amount of VRAM to be used, which bottlenecks and throttles the PC when it sporadically jumps over the max threshold of the GPU. People who are running Nvidia cards with much less VRAM are likely having the same issue.
I could be wrong of course, but it makes sense, and would account for the random freezes.

1 Like
13

Same here, crush and game freeze GTX 1070, i ask Blizz for a refund

14

Im not fully freezing but a ton of rubber banding or stuttering. The stuttering looks to me like half to 1 sec freezes very quickly. Its not network lag because ill have latency up and its stable, but FPS will randomly drop from over 100 fps to 10 fps. This can even be in dungeons where there are no monsters. So something is confusing the hell out of my graphics card.

15

Same here with 6800xt
And 5800x.
Temps are fine
Vram usage at 16gb.
At 1080.

And my rig has always been stable
Just playing diablo 4 causes issues

I get random freezes for a few seconds. But also been getting blue screen as of yesterday. Mostly in dungeons .

Had a 2 crashes on day 1 of early access. Been fine till yesterday evening then it went nuts . Wasted at least 4 sigials

16

plz fix the game ! so many freezes, caracter menu, teleport, show map, and os and every interaction make the freeze/stuttering…rtx 4070TI here on new fresh computer

17

Try setting texture quality to lower than ultra. I think it solved my constant freezing.

18

Same issue, RTX2060 and SSD.

Freezing when opening the map, freezing when running around on my mount. Long enough to die.

Especially in helltide areas.

Please Blizzard, fix this issue! I do not have stuttering or FPS issues. It can display 144FPS just fine, it’s just freezing every few minutes.

Also not overheating and I tried every setting under graphics, but it’s not making any difference. I’m using the normal textures, so not the 4K textures. I don’t think it’s a graphics error, feels more like the game itself is having issues with loading, which is weird because this shouldn’t be happening on an SSD.

19

This seems to fix the issue, which makes sense. VRAM usage on high textures setting drops down to around 12.5gb from the 16 mark on Ultra, and its running buttery smooth. Its annoying having to run on lower settings with such a high end card and so much VRAM, guess we just have to wait and hope Blizzard optimise the game for people who aren’t running 40 series GPUs…

20

Mêmes problèmes que ceux listés ici : le jeu freeze de 2 a plusieurs dizaines de secondes suivant les actions entreprises (ouverture de l’inventaire/map, lancement d’un sort, se déplacer de quelques mètres, …). Les désagréments sont accentués lorsque j’utilise la monture, elle devient difficilement maitrisable pour se déplacer tant les freeze, les rollback et les lag s’enchainent.

J’ai testé de modifier mes paramètres à plusieurs reprises pour chercher un équilibre entre performance et qualité, et même en ne privilégiant que la performance, le problème demeure.

Je n’avais pourtant pas ces problèmes durant les bêta et l’early et je n’ai pas l’impression que le nombre de joueurs y soit pour quelque chose.

i7 - 4790k
16go ram
gtx 1080
Températures : ok

21

Please fix this freezes.