Diablo 4 Crashing once every 15 minutes or less due to GPU utilization spiking to 100%

Technical Support
1

(This was also posted in PC bug report, however I was not sure where this should be posted so I am also posting this here).

I have been trying to to play diablo 4 for the past few days now, and I have been having some MAJOR issues related to game stability.

When playing diablo 4 normally (Running NM dungeons, doing world events, etc.) my game runs completely fine. I never have any issues or stuttering, and can hold a steady, high framerate. However, after some amount of time, the game will freeze, my GPU usage will spike to 100% randomly, and crash a couple seconds later. This crash happens very often. I have had this particular crash happen once every 10 minutes in some cases. Now it has gotten so bad that I cannot even run a single nightmare dungeon without getting a crash halfway through and losing all of my rewards and progress.

After this happened for a while, I caved and built an ENTIRE NEW PC FROM SCRATCH. I replaced absolutely everything in my computer. Fresh install of windows, drivers, diablo 4, and I also wiped my drive. I have changed all settings inside and outside of the game as far as i am aware. After all of this, I am STILL having the same exact problem. I have looked for hours online through other reddit posts, forums, Youtube guides, etc. and have no fixes for this bug. I am hoping somebody here is encountering the same issue as I am and knows of a fix.

My specs are the following:

CPU - i5-13600KF 3.50 GHz
GPU - AMD Radeon RX 7700 XT
32 GB of RAM

To be clear, I am on a completely new computer with fresh drivers, windows install, and a fresh install of diablo 4. PLEASE speak out and I will do my best to reply to everyone as quickly as possible.

Blizzard, I like your game. However I cannot play it even after spending $1200+ dollars on brand new hardware and software. Please fix this!!!

UPDATE:

After doing some digging, I found that this issue in the crash log is listed as ā€œPresent Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)ā€ Which from what I can tell, is related to VRAM and is (as far as I am aware) an issue on blizzardā€™s end.

However, if anybody has any solutions I am not aware of, or if you are experiencing the same problem, please post it here.

Fenris Errors (Edits are adding to the list)
91BA18DA-CD3C-4BC1-8653-057985CA0B97
562D6E24-CCD7-4E59-865E-B51B13443319
E74E3A89-171E-4083-A24C-9EB657A780E8
9FB3991E-E6F3-4DC0-B357-E68B38E663CF
BC5EE63B-317C-492C-8877-AF733BD58975
1E238AD1-054F-4730-868C-F8CE5A0FFE7B
AA5BEE48-B31C-4095-B20C-AD876A66C1F6
9B4DF168-910E-47F6-B221-89E79F7A8E46
CEB29232-E7A0-45DD-8DA2-D22D538DD3D9
704F8C29-9CD4-49F0-A467-548DE8B331BC
EAA675AA-29E4-4B3E-8228-BDA0E6BA4093
AC0599A0-5E6D-4947-A4A7-FEAC2EBB83C2
F2456CC9-6BB7-42BE-9914-C13A304776CE
48A6F530-D634-4BF6-8706-AE1D0D9A42DD
5ACAF24F-80EF-497C-9DF1-E178DCFB265B
4985865C-FEED-4E02-9E6D-954746FB0976
D7332C88-9B36-4675-8E61-DFBD02FD90B1
F0835C99-0F8D-4323-AF85-91F7295BBF64
7F8D18FC-0F34-4B74-A2A8-89AD65D04844
60172630-BBC7-4D31-B1C0-D1F156634CB3
0823F376-5B21-4542-B394-390B36F51737
D8BC63CD-FA14-4324-9B13-0352346939A4
7C724F09-B665-46D6-BE64-EDC47EE8EB5A
CAE9138B-754B-4EBE-9CDA-85C2A30ECBDA
FE7641C8-FE01-4FE0-AE5D-682D44DE3C74
AF56459D-A282-446E-86D0-8D0547552E1B
30EA4F61-EADF-4ABF-8ADE-C17D1DB584E3
51B76CF4-CDCC-4A7C-8036-3A8DA8327063
0B67A698-4B03-40D1-9242-C4DF453A6602
2D1D16A9-B475-4FA8-8686-E71467924725
8B334096-5FA0-485B-A7A4-D20985B8CDAA
2B16B2E3-117F-48D8-B42E-7B28BF538641
9C13FC99-C98D-40E2-9507-1B07A2DAEADE
3148CC8A-93E9-4A47-8596-8BA24BA24F3E
0029F26E-828F-42BC-848B-CAFB4EE55C5D
1CF9DCD2-3B03-4233-8073-BDC565DF2392
D8F8826D-F79B-476E-A0B6-C8702762A7D4
EBF94FF0-951A-48F6-A623-980FD790AF66
9335586B-0664-4C21-A1F7-714F63A78E90
03C00A03-9F04-4B2C-B83F-6DDC225F1207

7 Likes
2

ive got no help , but your not alone. something on blizzards end

3 Likes
3

I appreciate the reply, the more traction to this the better!

4

same exact problem. this was happening for me in season 0 ALOT. I did fix it by discovering that D4 would continually try and load the game (in the middle of play) from my 6950XT GPU to my on board card. I was able to fix this by going into bios and disabling my on board card. Never had an issue once after that. Unfortunately the issue has returned for season 2 after never happening once in season 1. I have done the same research and invested the same amount of time as you have (also new PC) and NO ONE has posted anything that can help and Blizzard will not respond with even acknowledgement of this issue. TLDR we are screwed and their is no who can help us let alone would help us if they could. Feelsbadman

1 Like
5

Thank you for your post!

If we continue to speak out, maybe together blizzard will fix our issue
As far as season one is concerned, I never played in season one, but I can verify I experienced these crashes in BOTH the pre-season and every day since season 2ā€™s launch.

6

I wish they would just say, its an issue on our end and we are working on it. That way I wouldnā€™t waste my time looking for fix that isnā€™t available.

2 Likes
7

Yeah, Hopefully with a louder voice, blizzard will listen. Iā€™ve been reporting the crashes each time they happen, if everyone does the same thing they will have to address it.

1 Like
8

Postedd this reply in another thread as well, but I was crashing randomly, and having to run scan/repair before it would allow me to play again. I tried shutting off overlays, made sure everything was updated with no luck.

BUT I found a fix that worked for meā€¦ I went into the graphics settings and adjusted my ā€œMax Foreground FPSā€ to 60 fps. Havenā€™t had a crash sinceā€¦ Hope this helps someone else, as I was getting VERY frustrated lol

2 Likes
9

Iā€™ll give it an attempt, however I highly doubt this is related to the issue I described. Iā€™ll update this post if it happens to work though. Considering this is a GPU issue and (most likely) an issue on blizzardā€™s end, I have my doubts.

10

I donā€™t know why, but this seems to have worked for me. I changed the foreground fps to 60 and have been playing for over an hour with no crashes. It would always crash when going from a dungeon or somewhere in the overworld and teleporting to a town almost within seconds. Now it seems stable, fingers crossed

1 Like
12

Came here to make a similar report. Crashed several times today entering dungeons/cellars, trying to pick up quests or loot. Definitely will try the 60 fps change, but itā€™s very frustrating wanting to play a game, but not being able to because of weird bugs and glitches.

I know last season, it was stated that it was Blizzardā€™s end and a fix was deployed and it seemed to be better, but this season seems to have reverted back to how it was pre"fix". Hopefully something is figured out soon.

13

fixing that fps change does nothing for meā€¦actually I heard of that change a long time ago and have been playing on 60 fps on foreground this whole time. I think we can do nothing on our end to fix it but Ill keep checking back for hopeā€¦

2 Likes
14

Having the exact same issue, unfortunately. That game is completely unplayable since I canā€™t even leave a town sometimes without a CTD.

1 Like
15

Yeah, there is not much we can currently do about this issue currently, just keep reporting the issue and talking very vocally about it and we will be heard. The game is borderline unplayable for many people because of this bug, we are far from the only ones, and we need to speak for those people.

16

Not to be a doomer but it was an issue in Season 0 and it is again now. how many months does it take? The only thing I want is a blue post of confirmation of the problem so I can stop trying things to fix it all the time.

2 Likes
17

I was Crashing every 10 to 15 mins sometimes sooner ā€¦ Thru one of the comments here i lowered my fps to 140 . Used to sit at 350 on ultra settings without an issue ā€¦ So far i have done a world boss an 5 or 6 NM dungeons with NO disconnects . Hopefully that has fixed it for now

18

Same here with RTX4090, 64GB memory, i7-13700K.
It crashes even on login screen.
Great work BZZZZZZZ.

1 Like
19

I have pretty much the same build ā€¦ DDR5 only have a 4080 ā€¦ I have now been online for 4 hours with no issues . So im going to presume lowering the fps has worked for me :slight_smile: Good luck

20

For all those crashing, how are your GPU and hotspot temps looking when it crashes? Thereā€™s been an ignored issue since beta of the game severely overpolls on cards, especially in things like menuā€™s and when using vendors with the completely stupid double rendering of the vendor npc which was causing very large temperature spikes for people compared to any other game they normally play.

I would look into how temps look, and also check into windows event viewer if it by chance picks up anything to report on the crashes since blizz has been ignoring these problems so far with no responses to people.

21

The temperatures were completely normal and there were no noticeable frame drops. I was running at about 41 C the entire time. I know of the issue with vendors as well, but that isnā€™t something I have been experiencing.

itā€™s 100% an issue with VRAM.
ā€œPresent Failed - Error : DeviceLost, SystemCode : 0x887A0005 (DXGI_ERROR_DEVICE_REMOVED)ā€ to me screams ā€œHey Blizzard, something is not working correctly on your endā€.