Diablo 4 crashes when it is loading

Technical Support
21

yeah. This is a medium-spice level of a mess of a game.

22

I originally had trouble logging on after the patch due to corrupted data, scanning and repairing didn’t fix it. So after uninstalling and reinstalling I was able to get it to launch but now I am running into this issue. It loads to the point where it says ‘Logging on to Diablo IV’ and then it just freezes.

2 Likes
23

Same issue. I get the Blizzard banner followed by the “logging into DiabloIV servers” and it just freezes at this point. Any response yet from Blizzard support?

24

Same issue. Freezes on Blizzard splash screen. Started after latest update

25

same here and no reply from Blizzard yet…
hope this doesn’t have anything to do with MicroShaft buying Blizzard then laying off 19,000 people…

26

This sucks same as the others locks up on splash screen after update 6800xt

27

Same. Patched the client after work today. Game video freezes mid Blizzard logo. Music plays like it’s logging in, but then cuts out after about 30 seconds.

AMD Ryzen 9 7900X3D and Radeon RX 7900 XTX both up-to-date on drivers. Samsung 990 Pro SSD, and game file both scanned clean.

The lock at the Blizzard screen only started today after patch 1.3.1.49495.

2 Likes
28

i have same issue, can’t get past the logo

29

I’m having the exact same issue here. Game played flawlessly last night. After patching the game, I have only been able to login once. Every other attempt has resulted in the game freezing either at the Blizzard start up screen, or the Diablo IV start up screen immediately after the Blizzard start up screen. I even uninstalled and re-installed the game, but I am still getting exactly the same thing.

AMD Ryzen 5 5600, nVidia 2060, Win11.

30

I’ve been trying all day to get this back up. was able to log in once but as soon as I used a waygate, crashed in loading screen. if loading is involved at all it fails. patch killed everything

1 Like
31

Same thing here. This is really awful.

1 Like
32

Managed to fix on my end, based on D4 error logs (Fenrisdebug.txt in game folder) - “[streamline][error]dlss_gentry.cpp:522[updateEmbeddedJSON] Hardware-accelerated GPU scheduling in Windows OS needs to be enabled - please see devblogs . microsoft . com / directx / hardware-accelerated-gpu-scheduling /”

It was working fine before 1.3.1, this didn’t seem to be a requirement, no system changes between the patches.

Also, try to cleanup Bnet cache files (easy to find steps)

All works just fine after enabling Hardware Accelerated GPU Scheduling in Windows Settings.
(OS: Win11Pro, RTX4080, i9-14900k)
I hope this helps.

33

fix your please, or roll back this.

2 Likes
34

same issue. freeze when connection now notice was shown

1 Like
35

I’m on the legion Go I’m suddenly having the same problem had no issues yesterday today some patch updates now I can’t even get past the blizzard logo

1 Like
36

Same issue. It does the same. What GPU, CPU and OS are you using?

1 Like
37

same here crash at first page BLIZZARD …

1 Like
38

This is unacceptable that not a single moderate raised this!!! there are multiple posts about the same issue and no support whatsoever!!!

1 Like
39

These did not help, the game still crashing and also Hardware acceleration GPU scheduling is on by default in windows 11

2 Likes
40

I have same problem, could not login. failed every login after patch 1.3.1 of D4

1 Like