Claimed Renown, Missing Skill Point

I was in Yelesna, having finished talking to guy who directs you to go to the mines to look for Vigo. I saw I had something to claim. Clicked claim, didn’t see the skill point pop up. Stepped out of house. Still no skill point. Logged out of the game and back in. Still no skill point. And now I can’t pull up the screen where it says to claim the reward to see if it’s actually been claimed or not. Please don’t make me start this character all over…

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expect the last renown that gives 4 paragon points, i am still missing 4 skill points

happened twice to me. gave 1 instead of 4. And now a third time. c’mon y’all. us non-pro players play for the awards. you keep denying the rewards, then playing becomes, well, something else and mucho frustrating. this should be an easy thing to fix.