If you can brag about making $150 Mil in aesthetics, while designing around a $10 every 3 month battlepass and 1 xpac/year design philosophy, you can damn well update people on what to expect. Once a week if necessary.
Only video game developers (especially Blizzard) seem to get away with this nonsense all while their customer base thanks them for it. Take WoW, 20 years later you can’t get most maintenance windows figured out lol?
I thought it was an entertainment thing but it’s not. Just look at the difference in reliability from say Netflix over Blizzard. Now I have one of the grandfathered packages mind you, but I spend less a year on it than what Blizz is hoping to make off me. Mainly I think because Netflix knows that most of its’ customers wouldn’t put up with stuff like I see from Blizz on a constant basis.