I have the same issue. Items in inventory are appearing slowly, it can take 10, 15, 30 sec.
Connection is perfect, I tried different setting for improve performance etc.
I play on MBP 13" 2018.
I had the issue in the past rarely till the last updates before 21 season. For now the issue is displaying permanently.
14 Likes
Same issue here, before the 2.6.9 patch it was only in act 5 but now itâs everywhere.
My ping is good, connexion too and btw FPS is 35-40 even when the inventory is lag to display items.
Is something has been suggested to fix that ?
I play on quite old Imac 10.13.6 with quite bad graphic (ATI Radeon HD 4670) but this appears really recently.
Thanks !
Hey folks,
That was a super old thread and the OP never got back to us. Iâm moving the two of you who are new to a new thread. Can you post your system specs and information on anything that you have already tried to fix this? You can get your system specs with this process.
I was having this issue too - seems to be new with this patch. I was able to fix it by enabling Low FX, which makes the inventory load slightly slower than instantaneous but still vastly faster than before. My specs are
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
Processor 3.5GHz Dual-Core Intel Core i7
Memory 16 GB 2133 MHz LPDDR3
Startup Disk Macintosh HD
Graphics Intel Iris Plus Graphics 650 1536 MB
Having the same problem with my characters too. Never had them before yesterday. Everything fx setting is low.
| System | iMac (27-inch, Late 2013) |
| OS | macOS High Sierra 10.13.6 (17G13035) |
| Filesystem | APFS |
| Startup Disk | Macintosh HD |
| Processor | 3.5 GHz Intel Core i7 |
| Memory | 24 GB 1600 MHz DDR3 |
| Graphics | NVIDIA GeForce GTX 780M 4096 MB |
Same problem here, the inventory takes SO LONG to load
macOS Catalina (version 10.15.5)
Macbook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
Processor 3.1 GHz Dual-Core Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 650 1536 MB
I also experience the same load times with inventory after the new patch. It is really annoying so a fix would be appreciated
My system info:
Model Name: MacBook Air
Model Identifier: MacBookAir6,2
Processor Name: Intel Core i5
Processor Speed: 1.3 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 8 GB
Boot ROM Version: 121.0.0.0.0
SMC Version (system): 2.13f15
Serial Number (system): C02L33MLF6T5
Hardware UUID: 58395C5B-6CE1-5C0C-BBFB-14EE7A4C5C05
I managed to fix it temporily (dunno how long it can last but it seems fine to me for a few hours)
- Delete the battle.net cache folder
Source: https://us.battle.net/support/en/article/000034721 - Login to the game and change every video effect setting to high and also uncheck Low Fx
- Go the vendor and check if it loads instantly, if so change your setting back to the original settings.
Update: A new sessions of the game seems to bring the problem back so I did a quick fix with setting all quality to high > check if its working > set it all back to low(I am using all low fx to play)
1 Like
Appreciate the details provided so far! Weâve seen a few reports of what betaSavvy suggested seeming to help. Thanks for sharing! Does adjusting the graphics quality seem to help with the slow inventory issue?
I just tried another new session - started at Act II, check inventory/vendor and it loads normally, went over to other Acts and the inventory/vendor loading lags.
Went to my settings - this time I only switch the first option Texture Quality to High, tried to check the inventory/vendors and it loads normally. Switched it back to Low after that to continue my game as per normal.
So far now itâs a work-around, the problem is affecting our game play experience and hopes a more permanent fix is on the way.
2 Likes
I try this but it still doesnât work. Still the same annoying problem. I really really do hope that Blizzard comes up with a hot fix soon.
I am also having this problem recently. I play on an old MacBook Pro 15", from mid 2012.
Anyone else?
| Model Name: | MacBook Pro |
|---|---|
| Model Identifier: | MacBookPro10,1 |
| Processor Name: | Quad-Core Intel Core i7 |
| Processor Speed: | 2.3 GHz |
| Number of Processors: | 1 |
| Total Number of Cores: | 4 |
| L2 Cache (per Core): | 256 KB |
| L3 Cache: | 6 MB |
NVIDIA GeForce GT 650M:
Running APFS file system
Same issues here.
| Model Name: | iMac |
|---|---|
| Model Identifier: | iMac19,1 |
| Processor Name: | 6-Core Intel Core i5 |
| Processor Speed: | 3.7 GHz |
| Number of Processors: | 1 |
| Total Number of Cores: | 6 |
| L2 Cache (per Core): | 256 KB |
| L3 Cache: | 9 MB |
| Memory: | 40 GB |
| Chipset Model: | Radeon Pro 580X |
1 Like
Iâm having the same issue. Also, the quest giver exclamation point isnât showing up.
| Model Name: | iMac |
|---|---|
| Model Identifier: | iMac14,2 |
| System Version: | macOS 10.14.3 (18D109) |
| Processor Name: | Intel Core i7 |
| Processor Speed: | 3.5 GHz |
| Number of Processors: | 1 |
| Total Number of Cores: | 4 |
| L2 Cache (per Core): | 256 KB |
| L3 Cache: | 8 MB |
| Chipset Model: | NVIDIA GeForce GTX 780M |
| Memory: | 32 GB |
| Boot ROM Version: | 133.0.0.0.0 |
| SMC Version (system): | 2.15f7 |
1 Like
Those of you posting need to also post your OS version as well. Also, please check the drive(s) you are running from and post what the filesystem is. It will be one of the two below:
HFS Extended (Journaled)
APFS
The reason we need this info is to further narrow down the cause of the problem. For those that already posted, if you could simply edit your post instead of creating a new one that would be great (it would make it easier to parse the info as it is all in one place as opposed to scattered piecemeal through the thread).
1 Like
Icons taking too long to loadâŚ
3 Likes
Howdy Folks,
Been playing Season 21 pretty much all week, and just had this issue poopup yesterday, after playing for around 4 hours. I thought it was my MacBook Pro overheating and the system slowing down, but when I exited the game and checked temps, they were holding steady at around 68C, so that wasnât it. I also thought that perhaps it was a memory leak in the game, as it didnât start until I had been playing for awhile? I quickly loaded the game to test it before making this post, and did NOT have the issue. So it seems to develop over time for me. I also did not change any settings.
Here are my specs:
| Model Name: | MacBook Pro |
|---|---|
| Model Identifier: | MacBookPro16,1 |
| Processor Name: | 8-Core Intel Core i9 |
| Processor Speed: | 2.3 GHz |
| Number of Processors: | 1 |
| Total Number of Cores: | 8 |
| L2 Cache (per Core): | 256 KB |
| L3 Cache: | 16 MB |
| Memory: | 16 GB |
| Chipset Model: | Radeon Pro 5500M 8 GB |
| macOS Version: | Catalina 10.15.5 |
| System Disk: | Apple SSD |
| File System: | APFS |
| Diablo 3 Version: | 2.6.9.68722 |
Of note, I also have the issue with some translucent graphical effects rending with a bunch of black boxes. This season the easiest way to see it, is with the giant snow balls that spawn due to the season buff. This is cosmetic, and does not seem to causing any real issues.
Thanks!
Rich S.
It would appear that this issue is APFS related. Or more accurately, a combination of APFS and the gameâs own filesystem, CASC.
The issue with CASC is that over time as patches are downloaded, the data and index files become fragmented, which slows performance down, sometimes noticeably. And because CASC files are patched in many different spots, every single change is accompanied by a new b-tree extents node under APFS, which causes severe performance degredation due to having to enumerate every last node for each file that is read from on the drive. It gets even worse if you are using a platter based hard drive instead of an SSD (SSDs mitigate APFSâ enumeration issues to an extent, but not completely as youâve seen here in this thread).
One way to fix this for an APFS system, at least in the short term, is to uninstall and reinstall Diablo 3. This is actually easier than it sounds. To do so, you simply need to go into your /Diablo III folder and delete the /Data folder (while the game is not running of course!), then emptying the trash. When you start up the Battle.net app, instead of âPlayâ, youâll see the big blue button for Diablo 3 reads as âUpdateâ. Click it and let the game reinstall. Youâll have a fresh set of files that are as contiguous as possible, have no edits or changes (patches) to them, and will run markedly faster under APFS than a game that has been patched multiple times.
Note: If you have the Diablo 3 PTR installed, you need to delete that first, otherwise the Battle.net app will attempt to copy existing data over from the PTR folder and then patch after that has completed. You donât want that because that just trades one set of fragmented files for another. With the PTR folder deleted, youâll have a roughly 17 GB download. Go make a snack or three unless you have 300 Mbit/sec or better internet, because 17 GB takes a while to download.
This should restore some, if not all of your performance. The icons are loading slowly because theyâre being read very slowly from the drive, and itâs the combo of APFS and CASC causing it. It doesnât matter how fast your internet is because the icons arenât downloaded, theyâre read from the game data on the drive that Diablo 3 is installed onto.
Also, it should go without saying, but do not click the Play button until the installation has completed. Doing so will almost always corrupt your gameâs files. CASC is finnicky like that. Always let the installation or patching finish before trying to play.
6 Likes
Thanks for the detailed explanation! Just a question, any idea why setting the Texture Quality to High âfixâ the issues?
Itâs possible that the high quality textures are funcitonally fine and the low quality textures became corrupted at some point. Usually this happens when a player clicks âPlayâ while patching or installation is still going on. Thatâs why I noted to always wait until everything finishes before clicking Play. CASC is really dicey when it comes to playing while simultaneously downloading game assets. It almost always leads to corruption and bevvy of problems down the road.