Hi,
Today when I started the game, loud popping,crackling and hissing started to play. I did a bit of digging and it seams that the problem is mostly in the ambient sound and music tracks since it goes away when I set both to 0.
This problem only happens with the Razer Nari Essential since both the ambient and music tracks work fine over speakers or other blue-tooth headphones. I checked other games/apps with the Nari and the popping/crackling only happens in Diablo 3.
I’ve tried using the repair tool and reinstalling Diablo without any success
I checked and I am using the Synapse 3 software and I don’t have chroma installed.
Edit. I upgraded my PC and did a clean install of windows 11 about 2 weeks ago.
There wasn’t any problems when I was on windows 10. The reason I switched to windows 11 was because I upgraded my pc with a new motherboard (Asus prime H570M-plus) and cpu (I5-11600k). Granted I don’t play Diablo all that often, I just hop on every few months or so.
First thing I’d be tempted to do then, to establish if this has been caused by the change of hardware or the change of operating system, would be to put Windows 10 back onto the PC. If the problem goes away, you know it’s Windows 11 (or drivers for it) that are the problem. If the problem stays, it would suggest something hardware specific.
Well since this is only happening in Diablo and have other headphones i can use, rolling back to windows 10 is more effort that I’m willing to put in. Especially since it’s past the 10 day grace period where I’d have to do a clean install of windows 10 for that.
I do appreciate your help with this problem, so far its only a very small inconvenience, I think my next step would be to do a full uninstall and reinstall of Razer’s snypase and see if that works.
Had the same problem with my Kraken Ultimate. D3 was the only game having this problem with the audio and it was recently as I played last season without problems and running Win11.
I just made a post about sounds issues, and I had read this prior to making my post. I tried this and for me, it did not work. The sound issues persist. I am also using a Kraken
Just happened to me. I have razer nari ultimate. After update to windows 11 in november, I didnt tryed Diablo 3, because was waiting the 25 season, so today started to play and from start the sound was buzzing crackling and very painfull for ears. Its happen only in Diablo 3. So before the post, I uninstalled Synapse3, and the sound in Diablo was normal again, so tryed to do a fresh install of synapse 3, but the bad noise returned again…
Thinking it seems to be something with Razer for sure since we all have Razer headsets. Mine is the Kraken but I am having the same thing. I currently have a ticket open with support working on it to see if we can figure it out.
I have been in contact with Razer support and Blizzard support, I have a thread on this forum but wanted to say that I also uninstalled Synapse and the issue went away. I am currently still working with Razer and if I get a solution I will update.
My issue has finally been resolved with the help of Razer support. I will link the steps given to me here so maybe it will help someone else. To note, however, when I did my final reinstall I did NOT reinstall THX Spatial Audio as I do not use it. If the issue comes from this and you utilize the THX audio, you may want to contact Razer as well.
Same issue. Razer Kraken Ultimate, Win 11. Works in all other SW including D2R. Only occurred in last D3 patch. Worked before that. Please keep us updated on fix.
I love you dude , I’ve been suffering from this since the release of windows 11 insider program , I suffered trying for 8 hours a day for a week till I got tired and bored and just got used to using 2.0 on my Razer Nari Ultimate which is 7.1 , I love you dude , YOU ARE A LIFE SAVER.
for any that the above solution does not work and use THX spatial audio like me
try this (open synapse go to audio/mixer set D3 to surround/stereo) depending on the setting its on you can change this back after booting the game once with the new setting
tested it with stereo aswel and dont have the cracking/popping anymore
hope this helps for some that the above doesnt work
i think the cracking/popping sounds on my end where cuz THX spatial was acting
setup
razer nari essentials THX spatial active
synapse version 3.7.531.52416
win 11
i did not reinstall/update synapse/THX spatial/D3 is a fresh install
i think having to reinstall isnt a fix to the problem its a temp workaround in most cases
Was having this same issue. What worked for me and seems to be a bit simpler than others is this ~
System - Sound - Properties ( of whatever headset you are using ) - Scroll down to “Spatial Sound” - Turn on “Windows Sonic for Headphones” from the dropdown box.
I know it sounds stupid as hell but the opposite worked for me, nothing worked and I realised you have replied recently so I tried to use your solution but it turned out to already be set to off so my monkey brain was like “Let’s try turning it on” and it actually gotten fixed LMAO thanks for your help dude!