Good day,
For three times by now I’m experiencing that.
Drop. Red glow. Yay! Picking up, town, identify → simple legendary! Click on it, hover over, put on, take off - nothing changes it. It’s just a simple, normal legendary item.
All three times it promises Primal glowing red beam and gives only disappointment 
Any thoughts on that?
Thank you in advance
PS4 if that matters
Yes, it does. This forum is for reporting game bugs on a PC on the Live server.
You should move this to the Console Bug Report Forum.
Click the ► icon below to see detailed instructions on how to move your thread.
This will move your thread to the selected Forum, including all replies.
Note: From my experience, sometimes Legendary items look like they have a red beam when there’s a lot of items on the ground.
You should also see the red pentagram icon on the mini-Map:
And the red beam should have a swirling red mist around it:
If that’s not enough, once you pick it up and put it in your Inventory, it will have a red border around it. Even before you Identify it.
If you continue having an issue with it, you might want to get a screenshot when the next one drops (before you pick it up). And then, take another screenshot after it magically converts from a Primal item to a Legendary item.
There are a number of maps / tilesets where there is a lot of lava / orange background. On those tilesets, the standard orange legendary beam can look red, but you will know for sure they’re not primals because the beams don’t have swirls (as shown in Perusoe’s pictures).
–==[ EDIT ]==–
Example image - https://i.imgur.com/Dot6JUP.jpg
Thank you very much for your time and delailed explanation. Now I’m actually intrigued to figure out, if I’m just color blind or there’s an issue.
Before coming here whining I’ve checked images of primal drops and didn’t see any swirl, just a red bean. Definitely, I didn’t see any in any of my three cases.
And hey, thanks, I moved the tread in a proper section.
2 Meteoblade:
Now as you’re pointing that out, I’m wondering, if the glow of regular item dropped exactly the same spot as a satchel or blood orbs can give an impression of having a primal item drop?
I wouldn’t worry about it. It has happened to me more than once. I’ve just learned to check for the “signs” I mentioned above. 
No problem. The game is mostly the same on both platforms (or so I’ve read), but sometimes console players have issues that PC players don’t experience. I figured, if there was an issue, you’d get better help in the proper forum.
Who? 
I probably got mixed up with threads. My apologies. Updated the post.
Oh, and I forgot to bring to your attention one more thing:
I read that when you’ve reached GR70 solo, it gives you one primal guarantee just to show that now this category is unlocked for you. Well, I didn’t get any. I did it well under required time, but still, nothing. In fact, it was my first time I had that red-ish glow that made me think I got a primal. Nope, it wasn’t a primal and the glow and all fuss around was waaaay under the glow and swirls and fireworks that you, guys, showed to me. That’s where I started to wonder, what the frog?
Please, tell me it’s not only exclusively for online players, cause I’m 100% solo guy. Well, gaming-wise
Hi:
That occurs only when playing a season hero… and only once per season.
Cheers.
Great, that explains it, thank you!
So, there’s no way to make sure, that primal category is unlocked until the happy moment you’re getting one out of, saying, drop?
And yes, my character is not seasonal.
Assuming that the console version is identical to the PC version… if your blood shard capacity is 1200 or more, you are eligible for primals. But the drop rate is small… very small… and random 
.
Here, I didn’t know that neither.
Yes, I’m over that threshold, at 1310. So, I guess I should try harder. This will keep my interest in the game longer
Happy I asked community, the rally helpful.
Still, if I have that red-less-rhan-primal, I’ll make a photo just for fun and evaluation
There’s a seasonal achievement - The Primal Soul O - that’s granted when you unlock primals during a season. There’s no equivalent for non-seasonal heroes. However, your blood shard capacity is calculated as follows…
500 + ( 10 * your highest successful solo GR completion )
So, if your maximum bloodshard capacity is 1200 (or higher) you’ve unlocked them because…
500 + ( 10 * 70 ) = 500 + (700) = 1200
The drop rate for primals is approximately 1 in 400 legendaries so the best way to increase your chances of primals is to maximise your legendaries per time spent, i.e. speed-run T16 rifts to get keys, and then run GRs at as high a level as you can manage where each run takes 3-4 minutes. At GR90 (and above) a GR guardian is guaranteed to drop 12 items, 10 of which will be legendary, the remaining 2 drops can be legendary, yellow or blue. So, at 3 minutes per run, that’s 20 runs an hour, which is 200-240 legendaries per hour, so you’d expect an average of 1 primal every two hours.
More I read, more I tend to think I had blood orb glow mixed with orange beam of legendary item.
To figure this out once and for all I’ll just put kids to bed and won’t stop by your method until I definitely get one primal
Thank you, guys, for suggestions and thoughts.
Update:
Yeah…those times it was nothing but a mix of colors of orb satchel and legendary stuff. Now i got a real one and it’s obvious. Hope this tread will help any other confused rookie