“one thing we have been looking at is whether we move community conversations off forums for those titles and more onto other platforms such as Reddit or Discord (an example).”
Well, the CMs already seem to post on other sites more than here. How often have we seen news on sites other than this one, and until someone links to it here, we’d have no idea they wrote it. Why don’t they want to use their own forums to communicate with their customers? Weird.
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It is sad that we learned the fact of they do listening/ reading to D4 feedback from other site, and not the official forum itself. 
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I don’t know why they even bothered createing a forum then.
They probably want to shut down their forums so they don’t have to maintain them.
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General discussion here is a good place for D4 topics since it’s very little populated. Also, most of the stuff has already been commented.
The other places mentioned are full mainly of noobs. Here you can see some dedicated players at least.
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We have known they collect feedback from a wide variety of sources since forever. It is part of the CM job description. The Blizzard forums are just one venue for feedback out of many.
You know that answer - the number of people who use the Blizzard forums is way lower than the number that use other media. They also don’t stand up forums here until there is a game license to link access to.
I don’t know. A lot of companies have done away with them in favor of just using reddit or even Discord. I would prefer if they don’t get rid of the forums, but if engagement on them is not high enough to justify cost Management may make the call regardless of what the individual game teams want.
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Nothing surprising here, as it’s been stated well before now that they used other sites when it comes to gathering information and such. My only complaint is that they don’t sometime make a post here pertaining to certain infos, like delays and such.
Guys,
This is the Diablo 3 forum. If the CMs don’t want to use it as the gateway for Diablo 4 information that’s okay. It would be like them posting D4 news on the D2R boards, which are 100x more active…
They post update blogs in the Diablo 3 forums and told users that they can discuss Diablo 4 feedback here as well. Also, there were times that when a blog was approaching, they informed us. For example here’s a post that was made to inform us that last year’s Diablo 4 June quarterly update blog was nearing:
I don’t mind if they post news / announcements to other sites.
My issue is that they don’t bother to replicate it here.
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We’re Not Worthy!
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Well, OP doesn’t bother to use ` for quotes. When they see such posters they probably think “why should we bother then”. So, yeah…
Yeah, exactly.
I know. I just found it was sad that they don’t tell you about this in the D3 forum. We learned about this from Reddit instead.
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If they move over to other platforms, I will miss some of you. As for the know-it-alls not so much.
Indeed.
Also, as far as more people using other sites… well, more people use Reddit of course. The only relevant question is, how many use Reddit to talk about Diablo 4?
The Diablo4 reddit channel does not see much activity for sure. Last topics about the game are 3 and 6 days old.
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Forums are somewhat of an outdated medium. Most people who still post on them (me included) are people who used forums for decades now. A lot of forums are dead, even in our D3 forums we basically only use this and the technical support board most of the time. The ammount of people who play games and use Reddit and Discord, on the other hand, is a lot bigger. I feel like it’s almost a necessity to browse the game’s relevant subreddit these days if you wanna keep up with it’s developments.
You also have some useful tools you don’t have in forums, like the ability to sort responses and only look at the more relevant or more controversial ones, for example.
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The frustrating part for me with that is the forums have a baked in feature where you can easily view recent blue posts. I check this periodically to keep up on any blue posts that might contain useful information.
Reddit doesn’t have this, so if the info they provide is buried in a comment in some thread somewhere, I’ll probably never see it, despite being active on the diablo subreddits. I suppose I could stalk their reddit accounts to see when they post Diablo news, but… when the forums already have a baked in way to enable that functionality, stalking a CMs reddit profile to get news seems weird to me.
Yeah I’d be totally fine with it as long as they posted anything they share on the official forums as well. Then there’s an easier way to find said info instead of just endlessly scrolling reddit.
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Reddit has always been a regression in forum software. The irony of saying that forums themselves are dead/dying isn’t lost on me when considering this. Discord, on the other hand, is basically a glorified live chat. From the organization perspective, it’s a messy system that mandates a lot of administrative upkeep if you want to sort fact from opinion, keeping people from derailing conversations, and so on.
While I would subjectively call Discord better than Reddit when in the right hands, I still prefer Forums that are intelligently broken down into sub-forums. For example, if I hopped onto some D3 Discord and searched “Marauder build”, while the feature may give me every hit of those terms, what I don’t know is if surrounding conversation is pertinent or if it might be a bunch of other people asking what’s good. Alternatively, a properly named forum thread would make it abundantly clear that the topic within should contain talk about said builds as a focus.
Either way, what Gilthas implied earlier in this thread is quite likely the reality. They want to take advantage of the “free labor” of independent moderators, while also divorcing themselves of the effort required to keep the community sanitary. It is 100% shirking responsibility by management and a disservice to customers who don’t want to wade through whatever social media cesspit du jour.
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