I have learned to take “improved communications” with a sack of salt. The cycle (to me), looks like the CMs get hyped and want to change things, but then get shut down and told not to talk about nearly anything. CMs get frustrated by it too. There are a ton of topic that would seem like they would be fine to talk about - like “hey we are working on this bug - here is the current status”. Even without an ETA (so they can’t be accused of being late), it is nice to know it is in queue.
As I have said before, the only things they seem to be able to freely talk about are:
- Things that have already been publicly released to Live
- Asking for player clarifications as they are collecting feedback on the PTR boards
- Personal community related chat about games, chars, food, hobbies, etc.
Nearly anything else has to be approved
I have had long convos with CMs in D3 and WoW about this - it starts with “Why don’t you just explain how X tech issue works and why they can change Y in game right now?”. Answer - we want to but MGT won’t let us. It makes little sense to me. Example I am thinking of off the top of my head is the day night cycle for Oceanic servers in WoW.