Ongoing Game Freeze lssue

[Meteorblade-2266]

The issues with lag that was reported / experienced on the S22 PTR were addressed by testing on the PTR, and those issues did not make it onto live.

However, there’s an issue with 5-10 second lag spikes that’s been on-going since well before the PTR even started, on live, that was first reported in June 2020. Blizzard’s last response was back in September…

[Main Thread] Windows 19041 - Freezing for 5-10 seconds

It seems like people are having some hit or miss behavior based on the most recent Windows updates. We’re working on the issue with Microsoft, and we expect that it will be fixed in a future build, but we haven’t gotten absolute confirmation that one fixes it yet. Once we get a bit more consistent behavior, we can give you all further instructions, but for now if you read recent posts you’ll find that some people are getting some luck with a more recent update.

There are workarounds in the thread regarding swapping out a sound-based .DLL file that appears to be part of the cause but, whilst it might fix the lagging, it does have the side-effect of rendering your game completely silent.