sigh
I get it, you want it fixed. Why lie that they don’t work on weekdays though? Just because it is not a quick fix does not mean they are ignoring it. Maybe it is more complicated than expected? It also involves the Bnet team who handle the infrastructure, logins, communications, etc.
Feel free to be upset of course, I would be too. Just don’t beat up the folks who actually do the work to fix things. They are not some sort of evil group of people laughing that you can’t play the way you want to.