I’ll add my experience just to help if possible, definitely think there’s an issue with the integrated intel graphics cards, played the earlier beta no problem (one crash I believe after exiting the first dungeon but that’s it). This time around was getting crashes every 10-15 minutes windowed mode helped a bit but for the hell of it I checked for an graphics card driver update and there was one available, installed it and now just permanent crash on startup.
I’ve got just a laptop with the intel iris xe graphics card so I know it’s probably like bottom tier equipment
Edit: rolling back the driver did fix the issue but the performance (for me at least) is still a hell of a lot worse than the previous beta for whatever reason
If you wish to get a refund on the pre-purchase that should be very simple. Here is the direct link with the support menu options chosen for you. Blizzard Support - Contact Support
I am sorry but no, the pack can not be separated. They also don’t issue refunds if content has been used/played to an extent. So if you were playing D3 enough to level some they will categorize it as being functional on your system and “used”.
My issue is Resolved
So i was looking in my account settings and i dont show a active beta listing for D2R in battle net
Video card is up to date 471.68
i have no more updates for windows either
---- Update ----- 7:41 pm est
im now able to launch the game after the last update but gets stuck at the please wait screen
motherbourd is up to date on drivers as well
— update — 9:39pm est
we are back to instant crash at startup
6127A19A-8223-4CFE-BB1E-D3D2A9BB19F4
— update — 2:48 est 8-22
looks like im able to start the game now but just and see the intro but when it gets to the
loading screen where it says please wait and thats it and once the sound clip is done it quits
— update — 3:55 est 8-22
after reinstalling the game i was able to get past the loading screen i am now playing
Time of this report: 8/21/2021, 13:12:31
Machine name: DESKTOP-Q0M4473
Machine Id: {AE516FA4-069E-4742-88B7-072AF304D94E}
Operating System: Windows 10 Pro 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd
System Model: MS-7C02
BIOS: BIOS Date: 11/06/18 10:24:02 Ver: V1.30 (type: BIOS)
Processor: AMD Ryzen 7 2700 Eight-Core Processor (16 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16334MB RAM
Page File: 6653MB used, 12623MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI 100 percent
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
Card name: NVIDIA GeForce GTX 1660
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1660
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14157 MB
Dedicated Memory: 5991 MB
Shared Memory: 8166 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
MaxFullFrameLuminance = 270.000000
Monitor Name: ViewSonic VX2703 SERIES
Monitor Model: VX2703 SERIES
Monitor Id: VSCF62B
Native Mode: 1920 x 1080(p) (60.000Hz)This would be an issue with Blizzard’s CDN and not on your end. Your system meets the specs to play the game. At worst, it’s an issue with the game properly detecting the AMD CPU.
yeah i just updated all MB drivers fiving to do the bios for giggles
game was just updated and now im able to start the game
1 Like
looks like the last update reverted back to ppl like me not able to start
Ouch, that’s irritating. Hope you got some play time in those two hours it worked!
no play time stuck at the loading screen
OK so I try every solution on the web, refresh my Windows, all drivers update and game still crash on start.
Intel I7 7700k
Nvidia Gtx 1070
16 go RAM
512 go SSD.
I will keep my money and continue to play POE.
In 2021 unable to develop a remaster of an old game which work on all PC. GG Blizzard.
4 Likes
Same here, tot working on my laptop w/ my integrated Intel Iris Xe, but works fine on my desktop with Nvidia GeForce GTX 1660 ti. Windows is up to date and I’ve downloaded the latest intel iris xe drivers directly from Intel.
Integrated drivers are not really supported at this time for D2R.
1 Like
------------------
System Information
------------------
Time of this report: 8/22/2021, 16:11:10
Machine name: DESKTOP-PA9ESEH
Machine Id: {FCA881C7-24DB-4FF3-9916-A8397891B2BE}
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3493
BIOS: 1.15.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (8 CPUs), ~1.2GHz
Memory: 8192MB RAM
Available OS Memory: 7960MB RAM
Page File: 7873MB used, 7509MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) UHD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_8A56&SUBSYS_09781028&REV_07
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4107 MB
Dedicated Memory: 128 MB
Shared Memory: 3979 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.589844,0.349609), Green(0.330078,0.554688), Blue(0.153320,0.119141), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN14C9
Native Mode: 1920 x 1080(p) (60.008Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd12umd64.dll
Driver File Version: 27.20.0100.9365 (English)
Driver Version: 27.20.100.9365
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/03/2021 02:00:00, 1478480 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-C916-11CF-0D57-1C29BCC2D635}
Vendor ID: 0x8086
Device ID: 0x8A56
SubSys ID: 0x09781028
Revision ID: 0x0007
Driver Strong Name: oem135.inf:5f63e53448257463:iICLD_w10_DS_N:27.20.100.9365:PCI\VEN_8086&DEV_8A56&SUBSYS_09781028
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} DXVA2_ModeVP8_VLD {442B942A-B4D9-4940-BC45-A882E5F919F3} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9} {5415A68C-231E-46F4-878B-5E9A22E967E9} {161BE912-44C2-49C0-B61E-D946852B32A1} {580DA148-E4BF-49B1-943B-4214AB05A6FF} {CEE393AB-1030-4F7B-8DBC-55629C72F17E} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: rotation, colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_c4e7c6b59c6acece\iigd_ext.inf
Driver Version: 27.20.100.8681
Driver Date: 09/05/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_ecd7359dba27fc8c\iigd_ext.inf
Driver Version: 25.20.100.7060
Driver Date: 07/22/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_14f45dc65c6699bd\iigd_ext.inf
Driver Version: 26.20.100.7463
Driver Date: 11/06/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_12a7603e6d580bf2\iigd_ext.inf
Driver Version: 25.20.100.7060
Driver Date: 07/22/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_6f6505605059445f\iigd_ext.inf
Driver Version: 26.20.100.7870
Driver Date: 02/05/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_a344fcd2731679f4\iigd_ext.inf
Driver Version: 25.20.100.7007
Driver Date: 07/05/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Component Drivers:
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Driver Name: Unknown
Driver Version: Unknown
Driver Date: Unknown
Driver Provider: Unknown
Catalog Attributes: N/A
Card name: Intel(R) UHD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) UHD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_8A56&SUBSYS_09781028&REV_07
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4107 MB
Dedicated Memory: 128 MB
Shared Memory: 3979 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.651367,0.337891), Green(0.318359,0.612305), Blue(0.151367,0.065430), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: DELL P2319H(HDMI)
Monitor Model: DELL P2319H
Monitor Id: DELD0D7
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d8b7fef7fc5b1320\igd12umd64.dll
Driver File Version: 27.20.0100.9365 (English)
Driver Version: 27.20.100.9365
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/03/2021 02:00:00, 1478480 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-C916-11CF-0D57-1C29BCC2D635}
Vendor ID: 0x8086
Device ID: 0x8A56
SubSys ID: 0x09781028
Revision ID: 0x0007
Driver Strong Name: oem135.inf:5f63e53448257463:iICLD_w10_DS_N:27.20.100.9365:PCI\VEN_8086&DEV_8A56&SUBSYS_09781028
Rank Of Driver: 00CF0001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} DXVA2_ModeVP8_VLD {442B942A-B4D9-4940-BC45-A882E5F919F3} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {9B31316B-F204-455D-8A8C-9345DCA77C01} {AFE4285C-AB63-4B2D-8278-E6BAACEA2CE9} {277DE9C5-ED83-48DD-AB8F-AC2D24B22943} {04C5BA10-4E9A-4B8E-8DBF-4F4B48AFA27C} {0ACEF8BC-285F-415D-AB22-7BF2527A3D2E} {24D19FCA-C5A2-4B8E-9F93-F8F6EF15C890} {353ACA91-D945-4C13-AE7E-469060FAC8D8} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {B8B28E0C-ECAB-4217-8C82-EAAA9755AAF0} {8732ECFD-9747-4897-B42A-E534F9FF2B7A} {E139B5CA-47B2-40E1-AF1C-AD71A67A1836} {056A6E36-F3A8-4D00-9663-7E9430358BF9} {5415A68C-231E-46F4-878B-5E9A22E967E9} {161BE912-44C2-49C0-B61E-D946852B32A1} {580DA148-E4BF-49B1-943B-4214AB05A6FF} {CEE393AB-1030-4F7B-8DBC-55629C72F17E} {87B2AE39-C9A5-4C53-86B8-A52D7EDBA488} {10E19AC8-BF39-4443-BEC3-1B0CBFE4C7AA} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {E484DCB8-CAC9-4859-99F5-5C0D45069089} {41A5AF96-E415-4B0C-9D03-907858E23E78} {6A6A81BA-912A-485D-B57F-CCD2D37B8D94} {E4E3CF5B-97D2-4658-AACB-366E3EE2CEEE} {FD9D9559-0FD3-4917-A9A7-07E714EE9EF9} {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {68A21C7B-D58F-4E74-9993-E4B8172B19A0} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {1D5C4D76-B55A-4430-904C-3383A7AE3B16} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 21.000X - 0.334X
MPO Media Hints: rotation, colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,HORIZONTAL_FLIP,RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 21.000X - 0.334X
Extension Drivers:
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_c4e7c6b59c6acece\iigd_ext.inf
Driver Version: 27.20.100.8681
Driver Date: 09/05/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_ecd7359dba27fc8c\iigd_ext.inf
Driver Version: 25.20.100.7060
Driver Date: 07/22/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_14f45dc65c6699bd\iigd_ext.inf
Driver Version: 26.20.100.7463
Driver Date: 11/06/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_12a7603e6d580bf2\iigd_ext.inf
Driver Version: 25.20.100.7060
Driver Date: 07/22/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_6f6505605059445f\iigd_ext.inf
Driver Version: 26.20.100.7870
Driver Date: 02/05/2020
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:True
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_ext.inf_amd64_a344fcd2731679f4\iigd_ext.inf
Driver Version: 25.20.100.7007
Driver Date: 07/05/2019
Driver Provider: Intel Corporation
Catalog Attributes: Universal:N/A Declarative:TrueRunning Intel HD 530 here, 8GB RAM. Wondering if it is a graphics card compatibility issue or if I need to upgrade my RAM (system meets min. req. thought so might not be the issue?). Error code 0C3892F7-0405-4B42-AC3D-60E130629E31.
Um, Intel HD 530 really does not meet the minimum requirements… Blizzard is not officially supporting iGPUs at the moment.
If you’re lucky it might work, but even then, according to UserBenchmarks the minimum requirement GTX 660 is around 370% faster than your iGPU. For reference, my Intel Iris 540 (around 50% faster than your HD 530, still far below the minimum requirements) gets ~9 fps in town (@FHD, Low preset).
(Note that Legacy mode runs fine at 60 fps though.)
Kotoko is right. I am sorry DeadlyKitten. That integrated graphics card is not going to work 
Manually resetting my graphic card setting actually allowed me to play again, by this time, without any crash! (yet)
I had to google it and it actually has a shortcut:
Windows+Ctrl+Shift+B
Thanks, and I hope it’s permanent!
8/22 20:31:54.579 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.json
8/22 20:31:55.127 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.130 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.131 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.132 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.137 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.138 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.140 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:31:55.141 [PopcornMeshBatchKey/4] [<>:0]: Too many meshes in an animated model file! The limit is 4 and the model has 5. Model path: 'data/hd/vfx/meshes/missiles/vine_beast/vine_beast.model'.
8/22 20:32:00.223 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/player/barbarian.frontend
8/22 20:32:03.896 [BGSEnvironmentMap/4] [<>:0]: Environment Status: PROD - eu.actual.battle.net - Release
8/22 20:32:07.599 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: 'weapon_club' in the ToSkeleton
8/22 20:32:07.599 [Granny/4] [<>:0]: NewMeshBinding: Unable to find bone: 'armor_buckler' in the ToSkeleton
8/22 20:32:14.051 [EntityContainer/4] [<>:0]: EntityContainer: Component type FootprintComponent invalid! Dropping component from entity entity_root in data/hd/character/enemy/fallen1.json
Specs
W10
4790K
16GB Ram
2080 Nvidia
all games work on my laptop, better or worse. except D2R LOL. Good Blizzard!
They don’t support dedicated Intel Graphics either. I confirmed that the Intel Xe Max dgpu is not supported with blizzard support. They stated that no intel graphics are supported, not even a dedicated gpu. I was promptly given a refund. It is silly when both your iGPU and dGPU are more powerful than the minimum required cards, but aren’t supported merely because they are made by Intel.